Cecilia Cranford Email & Phone Number

Detroit, Michigan, United States

Responsibilities• Answer multi-line telephone system and create accurate staff messages.• Sort and route mail, answer correspondences, and craft letters and emails.• Greet and assist parents, students, staff and guests with request and information.• Create and update enrollment, class schedule, and transfer students.• Maintain student rosters, attendance, record status, report cards, and transcripts.• Reconcile and mail confidential report cards and documents.• Ensure complete and accurate records for timely processing to transfer school or court system.• Coordinate meetings, conferences, seminars, and special events.• Maintain progressive daily building changes.Accomplishments• Distributed and advertised information regarding company programs and community services. • Made significant contribution to the level of customer service satisfaction and overall work quality.

Detroit, Michigan, United States

Responsibilities• Opened, sorted and distributed mail and confidential correspondences.• Greeted visitors, take messages, and resolved requests and/or complaints.• Arranged and organized appointments, calendars, and travel reservations.• Prepare typing, business letters, databases, fliers, filing, and other secretaries’ l clerical duties.• Collaborated with CEO, COO, Directors and Staff to ensure requests are timely processed. Accomplishments• Investigated and contacted vendors to resolve billing and/or service issues to minimize complaint escalation.

Southfield, Michigan, United States

Responsibilities• Appraised document retention schedules and governmental records to determine timetable.• Efficiently exanimated documents to judgment active, inactive, archival or destroy status.• Constructed and maintained data entry database spreadsheets.Accomplishments• Verified and accurately analyzed confidential medical records for retention.

Redford, Michigan, United States

Responsibilities • Walk-in, phone and email triage; answered questions, and resolved customer complaints.• Sorted and routed mail, created correspondences, and email.• Coordinated and monitored appointments, calendars, travel arrangements and schedules.• Composed and maintained employee’s weekly schedules and orientation for new hires.• Prepared biweekly payrolls, maintained employees personnel files and benefit records.• Consolidated, monitored and streamlined monthly invoices and billing statements.• Collaborated with Administrators, Directors, Secretaries, Staff, and Parents with requests.• Composed memos, business letters, emails, filing, and other secretarial / clerical duties. Accomplishments• Assisted with internal, state and federal departmental audits and drafted compliance reports.• Co-Authored the departmental Presbyterian Village of Michigan Policies and Procedures Handbook.

Education record

Clerical Technical And Business Series Certification, General Office Occupations And Clerical Services

Certified Word Processing Operator