I am a licensed realtor at Milestone Premier Properties where I help my clients buy, sell and invest in real estate. I'm also part of our Property Management division which comprises over 280 units across North Texas.

Pioneered user feedback initiative resulting in deep understanding of Account Set Up customer needs; based on this qualitative feedback, developed and implemented improved process and internal tools for Account Set Up service immediately improving customer sentimentCreated first company guide for Customer Success; trained new and existing employees aligning individual and departmental effortsHelped identify the opportunity to change pricing structure to increase customer LTV by aligning billing with value; continuously improved client onboarding process resulting in decreased TtV

Update: This project has come to a close. Today, we are able to access almost anything we need through few clicks on our mobile phones or computers. At Facet, I helped bring this level of convenience to the travel industry. With just one click, you can instantly chat with a virtual travel agent who will quickly gather information about your travel needs and put you in touch with an expert destination team that will match you with options which will fit your travel preferences including budget, number of travelers, accommodation needs and travel style.

Through an expert understanding of Medicaid to Schools Program, I consulted over 50 district clients and executed tactical initiatives to maximize client ROI and company objectivesEffectively managed the essential relationships for each assigned district including, but not limited to, Superintendent, Business Manager, Treasurer, Special Education Director, and teachers, in order to build trust and increase program utilizationLed a cross-department team of four who supported the needs of over 10,000 participating providersthrough building trust and focus by setting effective goals based on analysis of quantitative data and closely monitoring goal progressDesigned an internal-facing report which increased departmental efficiency by prioritizing clients based on leading indicators

I was responsible for the onboarding, implementation, and ongoing support of digital coupon marketing solutions for clients like QuikTrip, Kum & Go, Speedway, Outback Steakhouse, Stripes Stores and Cumberland Farms. Prior to hiring a Project Manager, I took on that role for developing new services and implementing existing services with new clients on time. I worked closely with the proper internal and external team members, ensured proper technical and implementation teams provided deliverables on time and assist in quality assurance testing.I was selected by the Director of Sales to co-lead the transition of the Account Management team to a Customer Success Team. This operational transition comprised exhaustive research of Customer Success Management (CSM) best practices, speaking with CSM thought leaders, vetting CSM software vendors, and re-imagining internal operations and resources to fit into a customer success-oriented company. This provided me with a deep understanding of CSM principles which has significantly enhanced the way I approach Client Relations.Using my product knowledge and writing abilities, I authored several articles for the company’s support site and knowledge base to increase product utilization and sales leads.Acted as the Project Manager to customize and implement mobile technology behind powerful and effective Kum & Go mobile marketing campaign called “Deal of the Week.” This marketing campaign was a finalist for the 2014 Mobile Marketing Association Smarties Award in the category of mCommerce. See link below for more information.

I provided operational support for a team of nine investment banking professionals including the Co-Head Managing Directors of M&A and Southwest Investment Banking by researching and tracking prospective clients, coordinating client meetings, keeping detailed records of client interactions and maintaining transaction progress in company CRM.I prepared marketing presentations and drafted legal documents such as confidentiality agreements, fee proposals and engagement letters, prepared and submitted expense reports within strict accounting deadlines.I coordinated up to 10 events annually with up to 600 guests including the company client reception, U.S. Ski and Snowboard Association fundraisers featuring Olympic athletes, and the Dallas Chapter Princeton Precept Gala.

Competed with up to 600 candidates for 4 consecutive seasons to be a part of the Dallas Mavericks Dance Team. Along with my teammates, I represented and promoted the organization at public and private events and through volunteer and community outreach programs.I was selected to be 1 of 6 dancers to serve as an ambassador for NBA Madness in Seoul, South Korea to increase fan interaction and awareness.I participated in up to 20 weekly hours of dance practices, game performance, and appearances while maintaining honors as a full-time undergraduate student.

Developed close relationships with management and staff at multiple Quicken retailersAssessed, reported and managed merchandising and inventory issues to supervisorNegotiated and executed optimal product placementEducated retailers and customers of product features and promotions