Cecilia Martinez Email & Phone Number

Arlington, Va, Us

From overseeing daily operations to making sure to maintain an engaging environment, my role involves a mix of leadership, customer service, and strategic growth. Proud to have increased our membership by 23% and achieved a retention rate of 89% by focusing on exceptional member experiences and innovative marketing strategies.

Working at a brand new location, we just opened our brand new studio with the most amazing leadership team and coaches! Working on everything from day to day operations, assuring out team is on board to meet our sales goals, finding new members to join our growing community, as well as coaching out current members through an amazing and efficient workout. Being able to combine management and fitness has been the most rewarding opportunity yet!

Vancouver, Bc, Ca

Responsible for leading by example and creating a fun environment to support our Educators in a fast paced, sometimes chaotic but never boring, environment. Ensuring an outstanding guest experience in the store while overseeing that all SOPS are being upheld to meet our daily, weekly, and monthly goals. As part of the leadership team, key leaders are a point of contact to deescalate guest transactions may that be in person, phone, or email. As well as making sure we are supporting the development of our team through coaching and feedback. Added responsibilities include Hiring and Recruiting, the strategy planning based on need, scheduling, and interviewing of candidates, and People Safety Lead, assuring store and staff are up to date and maintaining all safety procedures to ensure the safety of guests and employees alike.

Vancouver, Bc, Ca

After a job offer was rescinded at the start of the pandemic, I was fortunate enough to land a role with Lululemon. Here I am able to continue furthering my customer service skills, leadership skills, and work in a forward-thinking environment. While helping guests is a great priority, I am also able to work with logistics and operations while at the store. In addition, I am head of People Safety and inform my team of updated safety procedures and guidelines to make sure we are all working in and creating a safe work place for all.

- Created a website for all business inquiries- Managed all administrative tasks: scheduling sessions, tracking expenses, email follow up. - Created training programs for 6-10 clients monthly- Weekly meetings with clients to assure questions were answered - Online and In-person personal training and nutrition coaching

Arlington, Va, Us

Supported Relationship Directors with scheduling calls, meetings, and on site travel with clients in higher education, nationally and internationally. Identified potential new members to engage for up-sell or cross-sell opportunities in an attempt to expand business by providing strategic solutions. Coordinated between members and internal account management teams to ensure client success and satisfaction. Collaborated with senior leadership, managers, and peers to improve customer service and stay up to date on efficient practices.

Reston, Virginia, Us

Recruited for 15-20 open requisitions weekly for roles in Human Resources, Administration, Sales, Marketing, and Operations. Responsible for interviewing active job seekers, checking their references and conducting background checks to ensure our clients were guaranteed trust worthy and qualified candidates. Conducted 20-30 cold calls daily to screen for qualified candidates and generate leads. After sourcing the best of the best through a brief phone scree, the process included interviewing in-person to gauge full scope of candidate interest, experience, knowledge, and personality to appropriately match with clients. Managed, scheduled, and coordinated all communication with candidates, including interview preparation and post-interview follow-up. Took initiative to reviewed and revise resumes with candidates to best improve their chances in the market wether through my recruitment or independently job searching. Successfully placed over 100 candidates in my time with the company, mainly contractual, and built many successful relationships within the industry. As my time and experience with the company grew, I was constantly hitting KPI's that allowed me to become, maintain , and be recognized as a top driver amongst our team. With this grew my responsibility and I was able to mentor new employees through weekly check-ins to providing guidance, expertise, and support.

Arlington, Va, Us

Chicago, Il, Us

Plano, Texas, Us

Arlington Heights, Il, Us

Management - Bba, Business Administration And Management, General

Associate'S Degree, Business Administration And Management, General