Consulting work for prepaid wireless carriers. Projects and research related to Call Centers, Speech Technology/IVR assessments, rewriting and redesigning IVR call flows and Customer Service . Latin America, Central America and Caribbean multi-media markets related to wireless. Changing demographics and use of devices and media.VoltDelta's is a division of the $2.4B Volt Information Sciences Co. and is dedicated to telecommunications related to hosted and on premise call center infrastructures for wireless and wireline carriers worldwide. Nortel's Operator Services Division, was acquired with my duties expanding to include the Nortel legacy switch and information services software/hardware within Caribben and Latin American region (CALA) as well as in USA and Pacific Rim. Legacy maintenance contracts/system modifications and strategic new architectural platforms with softswitch technology for new telecommunications software products were my responsibility. My professional experiences encompass public speaking for the company worldwide, business development and vendor management.Specialties: Business Development, International -focus on CALA region, Networking/Marketing/Public Speaking and overall Account responsibility *including the hard to please type of accounts*