Cecilia Quintero Email & Phone Number

Fort Lauderdale, Florida, United States

Oversee daily operations of network/server environment ensuring stability and efficiency.Install, configure, and maintain system software and hardware.Monitor network performance, troubleshoot issues, and implement effective solutions.Plan and execute network upgrades, patches, and installations of new applications and equipment.Develop and maintain disaster recovery, security, backup, and restore plans.Evaluate and implement new technologies to optimize network performance.Ensure network stability to maximize productivity and perform daily backups.Establish and enforce virus detection policies and procedures.Provide escalated support and ensure readiness for emergency network-related failures.Execute directives from the Chief Information Officer (CIO) and set annual goals.

Fort Lauderdale, Florida, United States

Provided complex technical support via email, phone, and remote methods.Addressed customer inquiries regarding installation, operational functions, and troubleshooting.Recommended preventive maintenance and configuration improvements to enhance product usability.Documented client interactions, ensuring timely resolutions and high customer satisfaction.Supervised lower-level representatives and worked independently within established procedures.

Miami-Fort Lauderdale Area

Provided basic technical support and assistance via email, phone, and remote methods.Responded to customer inquiries and troubleshooting needs, offering preventive maintenance recommendations.Maintained logs of computer activities, troubleshot hardware, and acted as a liaison with external support.Assisted in maintaining hardware inventory and monitored system statuses.

Chicago, Illinois, United States

•Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.•Build rapport and elicit problem details from help desk customers.•Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.•Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.•Apply diagnostic utilities to aid in troubleshooting.•Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.•Identify and learn appropriate software and hardware used and supported by the organization. •Test fixes to ensure the problem has been adequately resolved.

Fishers, Indiana, United States

•Conduct troubleshooting to resolve IT-related and application issues for 500+ users•Consistently meet call handling goals by closing an average of 40 calls per day with an 60% first call resolution ratio•Implemented an efficient ticketing system to monitor incoming service desk tickets, track incidents, and troubleshoot issues•Provide clients with information on available upgrades and troubleshoot computer-related problems for internal and external clients•Administer all aspects of active directory group policy such as managing end-user accounts using active directory

Indianapolis, Indiana, United States

Skilled at proper and safe use of a variety of equipment during each class, including, but not limited to, hand weights, Chair, Reformer, Springboard, TRX, Magic Circle and other equipment as needed to ensure a safe yet creative group experienceDemonstrates anatomical knowledge and focus on safety with the ability to provide modifications and progressions for clients with injuries and/or limitationsStays up to date with, and implement Club Pilates education standards at all timesDevelops and creates class plans that are safe, effective, and challenging pursuant to Club Pilates standardsProvides Pilates instruction to include Intro classes, group apparatus classes, private and semi-private training as scheduledAny other duties as assigned

Miami, Florida, United States

• Utilize computer to input and retrieve information to use in problem solving. • Answers telephone inquiries regarding facility locations, prices and availability.• Handles routine complaints and problems.• Conducts transaction remotely to assist customers.• Provides general information and directions to public concerning locations of area buildings,private and public parking within JMH.• Performs related duties as required.