Cecilia Root Email & Phone Number

Kalamazoo, Mi, Us

Kalamazoo, Michigan Area

Customer service: developed customer retention policies and strategies, trained staff, customer relations. Staff management: wrote employee handbook and training manual, wrote staff schedule, daily/weekly/monthly employee tasks, monthly meetings, issued incentivised improvement challenges, hired and interviewed, trained on loss prevention, trained on industry specific knowledge especially repairs and custom.Department management: Sales: staff management, sales goal creation; Repair/custom: developed repair pricing, scheduled repair/custom due dates, training sales staff, keep the bench jewelers on task and ensured repairs/custom were done in a timely manner; Operations: inventory management, budget management.Marketing: social media, website, online ads, signage, flyers, leveraged business networking, developed re-branding strategy, and developed merchandising strategies and delegated merchandising tasks.Inventory management: attended trade shows, developed relationships with vendors, used proprietary data software to analyze product turnover, and purchased product and supplies.

Kenya, East Africa

Continued research from 2015. I conducted surveys and interviews, assisted with interview translations and transcriptions, and assisted managing participating students and research assistants. Certified for research by WMU Human Subject Institutional Review Board.

Kalamazoo, Michigan Area

Staff management and scheduling: wrote monthly schedule and worked closely with co-worker to manage sales floor.Customer service: repair intake, cleaned and polished jewelry, fine jewelry, diamond, and watch sales, customer relations.Marketing: updated and maintained social media pages, and merchandised.Inventory management: worked directly with vendors and suppliers, attended trade shows, purchased product.

Kenya, East Africa

Research Associate to Dr. Ivy Pike and Dr. Bilinda Straight on a long term Northern Kenyan Pastoralist health project. Participated in training local research assistants, helped with home stays for University of Nairobi anthropology students, assisted with interview translations, attended meetings in city centers and helped set the project in motion at selected sites.

Three Rivers, Michigan

Customer service: customer relations, annual top salesperson, and event planning.Inventory Management: purchased product and supplies, and developed relationships with vendors.Merchandising: designed and created a boutique section of the store in order to accommodate the current economic atmosphere, designed new jewelry displays that allowed us to attractively stock more jewelry on the floor, created window displays.Staff Management: trained new employees, wrote schedule, streamlined and standardized training protocols, and assisted with the hiring process.

Novi, Ann Arbor, Portage

Customer Service: trained employees and assisted to resolve customer issues. Operations: Key holder, closed cashwrap and made deposits, assisted in the hiring process, assisted writing the schedule, worked closely with loss prevention team, and assisted with meetings. Merchandising: Lead team to complete floorsets, changed mannequins, trained staff on merchandising and folding procedures, processed inventory and lead associates in processing inventory.

Bachelor Of Arts (B.A.), Cultural Anthropology

Activities and Societies: Research assistant 2005 Budapest, HungaryI had the opportunity to work on several projects with Dr. Bilinda.

Bachelor Of Arts (B.A.), Cultural Anthropology

Activities and Societies: Teacher’s Aid 2004-2005