Cecilia Salgado Email & Phone Number

San Jose, California, United States

Provide administrative and business support to the Executive Director of Beacon Schooland support other Directors of the management team. Maintain the Executive Directors andProgram Directors calendar; plan and schedule meetings and teleconferences. Handle accountspayables and receivables, prepare bank deposits, and maintain office equipment.● Manage multiple calendars; create events for managing staff and directors; schedule meetings, schedule inspections● Handle AP/AR,… Show more Provide administrative and business support to the Executive Director of Beacon Schooland support other Directors of the management team. Maintain the Executive Directors andProgram Directors calendar; plan and schedule meetings and teleconferences. Handle accountspayables and receivables, prepare bank deposits, and maintain office equipment.● Manage multiple calendars; create events for managing staff and directors; schedule meetings, schedule inspections● Handle AP/AR, reimbursements and deduction recording, expense reports for managing staff● Handle benefits coordination, ACA annual reporting, open enrollment, benefits management, employee benefits assistance● Maintain current information on multiple platforms and served as contact with prospective departments● Manage personnel and vendor files, pulling information regarding actions and prepared reports on various criteria● Manage contractual items with 15+ organizations, ensuring each business had accurate contracts reflecting cost and approved services● Renew annual legal liability for 15+ businesses● Create/organize logs to invoice 15+ organizations ensuring supporting documentation is included● Ensure Executive Director can conduct daily business by maintaining AP/AR● Prepare any and all annual renewals; compile supporting documents to be submitted for review Show less

Santa Clara, Ca

Supported the Senior Director of Administration in the daily office tasks. Implemented filingsystems and additional time-saving measures. Oversaw multiple accounts to reinforce effectivegatekeeping, working with multiple senior leaders across organizations.● Assisted in the front office day to day operation● Creating, distributing, and maintaining current files and databases● Providing exceptional customer service to a range of departments and vendors● Serving as a… Show more Supported the Senior Director of Administration in the daily office tasks. Implemented filingsystems and additional time-saving measures. Oversaw multiple accounts to reinforce effectivegatekeeping, working with multiple senior leaders across organizations.● Assisted in the front office day to day operation● Creating, distributing, and maintaining current files and databases● Providing exceptional customer service to a range of departments and vendors● Serving as a point of contact with benefit administrators/executives/vendors● Maintaining calendars of various management teams; setting appointments and arranging meetings● Compiling and preparing reports and spreadsheets for current projects● Participating in recruitment efforts and termination processes● Providing support for accounts when understaffed● Record keeping communication within businesses/vendors● Performing payroll/benefit-related reconciliations and recommending any correction action Show less

San Jose, Ca

Assisted the Executive Director by managing calendars and schedules within office staff andvendors. Maintained relationships with vendors along with meetings with organizationsassociated with the company. Aided in different departments during high-pressure deadlinesand contribute to organizational operations.● Responsible for building efficiency and effective responsiveness into existing operations while defining new operational strategies● Assisted in the hiring and… Show more Assisted the Executive Director by managing calendars and schedules within office staff andvendors. Maintained relationships with vendors along with meetings with organizationsassociated with the company. Aided in different departments during high-pressure deadlinesand contribute to organizational operations.● Responsible for building efficiency and effective responsiveness into existing operations while defining new operational strategies● Assisted in the hiring and termination process● Proactive scheduling for Executive Director, managing staff, and outside organizations● Worked collaboratively with other department team to maintain a supportive environment for the company● Creating, monitoring and executing accounts payables and receivables● Demonstrates a high level of professionalism with handling confidential and sensitive issues● Conducted the office day to day responsibilities Show less

Menlo Park, Ca

● Responsible for building efficiency and effective responsiveness into existing operations● Define new operational strategies● Conduct interviews and mentor new team members● Class scheduling for teachers and students● Scheduling meetings with school Director and or Principal for new hires, new potential families, and vendors● Student registrations and verification● Monitor invoicing and payments● Official Transcript creation and preparation● Demonstrates a high… Show more ● Responsible for building efficiency and effective responsiveness into existing operations● Define new operational strategies● Conduct interviews and mentor new team members● Class scheduling for teachers and students● Scheduling meetings with school Director and or Principal for new hires, new potential families, and vendors● Student registrations and verification● Monitor invoicing and payments● Official Transcript creation and preparation● Demonstrates a high level of professionalism with handling confidential and sensitive issues● Answering incoming phone calls, monitor and respond to internal mailbox Show less

Palo Alto, Ca

● Help refine and improve the design of our existing customer service workflow● Reply to real-time customer inquiries by email and phone regarding general questions, order discrepancies or account issues, etc.● Receive incoming calls and makes outbound calls to customers in time-critical situations (customer is onsite and having issue with order)● Work closely with Curbside Associates in the field as well as development team to quickly resolve order discrepancies or anomalies●… Show more ● Help refine and improve the design of our existing customer service workflow● Reply to real-time customer inquiries by email and phone regarding general questions, order discrepancies or account issues, etc.● Receive incoming calls and makes outbound calls to customers in time-critical situations (customer is onsite and having issue with order)● Work closely with Curbside Associates in the field as well as development team to quickly resolve order discrepancies or anomalies● Create and monitor internal cases for tracking wide range of issues that touch customer service flow, from process improvement, customer-reported issues and order problems● Use order tracking tools to monitor, as well as modify or cancel, orders as needed● Contact customers to remind them when orders have not been picked up, and cancel orders when appropriate Show less

1600 Amphitheater Parkway Mountain View Ca 94043

● Developed strong relationships with managers of stores that GSX is partnered with● Provide continuous feedback and suggestions daily to improve in-store operations● Analyze and report data/metrics from in-store performance of operations to fulfillment and lead teams daily, which helps meet daily/weekly/monthly goals.● Promoted from In-store Operator to In-store Lead.● Deliver a satisfying customer service experience by directing teams to practice consistency and quality when… Show more ● Developed strong relationships with managers of stores that GSX is partnered with● Provide continuous feedback and suggestions daily to improve in-store operations● Analyze and report data/metrics from in-store performance of operations to fulfillment and lead teams daily, which helps meet daily/weekly/monthly goals.● Promoted from In-store Operator to In-store Lead.● Deliver a satisfying customer service experience by directing teams to practice consistency and quality when processing orders.● Give outstanding customer service via email, telephone, and chat.● When faced with an obstacle, attempt to resolve it and consult fellow colleagues to make sure the best solution was offered. Show less

Cash handling, customer service, motivated team to meet goals, given more responsibility within the office, created monthly scheduling for the employees, attended marketing events, cross sold products that would benefit the customer. Customer service, guiding a team to meet daily/weekly/monthly goals, maintained a good communication within the team, cross sold products, created personal and auto loans, disbursed loans, managed the office while the Branch Manager was out of the office, handled… Show more Cash handling, customer service, motivated team to meet goals, given more responsibility within the office, created monthly scheduling for the employees, attended marketing events, cross sold products that would benefit the customer. Customer service, guiding a team to meet daily/weekly/monthly goals, maintained a good communication within the team, cross sold products, created personal and auto loans, disbursed loans, managed the office while the Branch Manager was out of the office, handled cash, scheduled outdoor events. Show less