Cecilia Thibault Email & Phone Number

Chattanooga, Tennessee, United States

Chattanooga, Tennessee, United States

Eden Prairie, Minnesota, United States

• Complete personalized resource and referral requests for highly dedicated accounts
• Outreach to businesses to create highly detailed service profiles
• Educate and consult employees on WorkLife benefits

Eden Prairie, Minnesota

• Attend to 100+ customer inquiries each day through the company’s virtual call center (VCC) while stationed at a home-based office
• Work with dedicated accounts to maintain high quality service to customers and top confidentiality
• Collaborate with colleagues to help write standard operating procedures
• Assist in on-boarding new employees and familiarizing them with standard operating procedures
• Complete research and referral requests to help clients find the resources to perfectly meet their personal needs

Greater Minneapolis-St. Paul Area

• Conduct client services in a confidential manner, record client data, and refer clients to resources
• Record data necessary to provide clients with extended housing
• Prepare, schedule, and facilitate restorative justice meetings with clients on organizational probation
• Oversee volunteers and clients ensuring that tasks are completed and policies are consistently enforced

Greater Minneapolis-St. Paul Area

• Recruit students to become “Student Change Agents”
• Utilize CRM techniques to ensure that current school chapters are meeting the Project Footstep mission
• Manage online customer support through Project Footsteps’ website
• Develop partnerships with school systems, administrators, community organizations, and volunteers

Mall Of Amercia

• Exceed customer's service expectations by determining their needs and offering suggestions and alternatives
• Maintain high level of awareness and concern for loss prevention
• Manage restock, company orders, and cash wrap organizations throughout shift
• Awarded within the first month for having the highest total sales and highest sales per hour

Roseville, MN

• Formed strong and effective relationships with healthcare staff and senior residents; requested by residents to be their consistent care attendant
• Consistently maintained exemplary interpersonal communication skills with healthcare staff to achieve main goal of residents’ well-being
• Constructed well-organized nursing notes that resulted in effective and consistent care of residents

• Maintained efficient work ethic in preparation for high volume of customers in a fast-paced environment by prioritizing objectives in a timely manner
• Provided customers with excellent service and maintained consistently high customer satisfaction scores
• Served as a leader who trained new team members and prepared them for success