• Managed inbound/outbound inquiries from patients and prescribers in compliance with HIPAA and the company's policies, resolved inventory and invoice discrepancies, and troubleshot product availability issues• Outreach and assist insured/uninsured customers in accessing vaccinations and prescription medications at their lowest out-of-pocket costs by navigating different financial support programs. This resulted in multiple patients saving up to $1000 on brand-name medications while boosted the sales of Q3, Q4 of 2023, and Q1 of 2024 by 20%

• Use Excel and R to gather and analyze demographic data of multiple developing countries to develop data-informed outreach strategies for two fundraising programs• Create promotional materials (flyers, one pagers, infographics) using Canva and Adobe Photoshop/Illustrator to raise awareness on concerning issues, resulting in a potential funding of $5000 for a Backpack-for-School project in Vietnam

• Developed public outreach events/strategies; produced graphic/written descriptions/researched information for social/print media in English, with translation to Vietnamese and Khmer, to inform over 250 immigrants families on eligible social benefits and promote civic participation• Advertised healthcare/housing/education/voting rights agencies/procedures at public sites for SEAs immigrant communities

• Assisted student visitors, tutors coming to the CAS, and other clerical duties• Monitored and supervise designated tutoring space