 Providing administrative support to the team of mental health clinicians  Creating an efficient, modern system within office and updating the policies and procedures when needed Maintaining and updating the Deaf Well Being Program website and various social media  Covering the front desk and serving as the first person of contact of the office  Ensuring documentations are up to date and in alignment with Health Records Management process  Taking minutes in staff meetings  Monitoring and replenishing the office supplies inventory and funds within the program Reconciling the credit card statements of various cardholders monthly Learning and understanding the complexity of different procedures and processes within the Health Authority and explaining in laymen’s terms to new team members Acting as contact person for various departments and vendors when needed  Overseeing 5 months of office renovation and clean up and coordinating logistics with contractor and office while we remained open during renovations Working closely with the Operations Lead on administrative projects Reviewing and completing invoices and forms before sending to Accounts Payable, Payroll and other departments in timely manner

*Managing and improving the five-star designated depot*Opening and closing the depot and handle up to $5000 in cash*Assisting customers with their questions and complaints*Training new hires in customer service, machines and cashier*Maintaining the technological knowledge of machines in the depot

*Providing administrative support daily by processing a high volume of mortgage-related documents daily*Assisting in other departments - bridges, manual funding and scrubbing - when needed*Training new hires when requested by management*Submitting a daily and monthly reports to the management teams when needed*Assisting in other projects as needed

Funding mortgages, paying out mortgages when needed and handling complex mortgage requests

*Providing administrative support in mortgage by processing a high volume of documents daily*Submitting a daily and monthly reports to the management teams*Assisting in other projects as needed

*Managing and executing 10 to 50 operation requests in MS Sharepoint for over 30 branches in North America daily and reduce turn-around from 5 days to within 24 hours*Developing and changing lots, rates, letters, manuals and accounts for monthly parking*Training and aiding collegues in monthly parking and call centre statistics*Processing over 500 to 700 violation tickets daily, reducing the turn-around from 1 month to within 24 hours and doing call centre payroll as data entry clerk for 3 months before being promoted to Lot Data Administrator

*Managing over 100 employees’ schedules using Monet Client*Negotiating and coordinating the schedule of the call centre to meet the expected targets from 6 am to 12 am daily*Executing and updating the daily, weekly and monthly Excel-based reports*Overseeing and improving the performance and efficiency of the call centre

Constructing 3 to 8 workshops for the public annually with an average of 10 deaf and hard of hearing participants per workshop Designing the non-profit organization’s bi-monthly newsletter with the PublisherProducing the organization’s website, using the FrontPage 2003Acting as the liaison between the public and organization

*Supervising 60 to 90 children from 5 to 12 years old*Creating and implementing the centre’s art program and Grade 3-4 program*On-call worker for children with special needs