Cecilia Aviles, Mba, Bsn, Rn Email and Phone Number
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I am an inspired and accountable leader who pushes the boundaries of healthcare operations to improve quality, increase efficiency, and provide unparalleled patient care. I build productive, collaborative relationships with physicians and executives—and act as a team builder and people multiplier to provide communities with the high-quality services they need.Throughout my career, I have developed, turned around, and accelerated growth for organizations large and small, from a 300-person cardiovascular service line to a billion-dollar ambulatory division with 2,400+ staff and 750+ clinicians serving 350K patients. A forward-thinking and hands-on leader, I drive strategic direction and execution, financial performance, digital transformation, and people management—including hiring, developing, and leading some of the best talent in the business.A bit of background…I earned an MBA at Northwestern University’s Kellogg School of Management after starting my career as a trauma nurse, advising Fortune 500 companies as a business consultant, then advancing through a series of roles as a healthcare operations executive and change-maker.Over the years, I have…✔ Revamped healthcare operations and redesigned delivery models.✔ Increased profitability while decreasing costs and improving quality.✔ Managed P&L up to $1.4B.✔ Raised the bar on healthcare innovation.✔ Launched startups including first-ever programs and services.✔ Built extraordinary customer experiences while leading multi-site operations.✔ Introduced metrics for performance improvement.✔ Developed cultures of accountability, diversity, and trust.A few of my diverse achievements…• Directed and optimized operations for organizations with 400 to 2,400+ employees.• Earned top scores for quality, patient experience, and employee engagement.• Streamlined recruitment, saving 100+ hours per month and reducing time-to-hire by 42 days.• Deployed the Bay Area’s first mass vaccination clinic and first drive-through Covid-19 testing center, and opened a MASH-style clinic in a parking garage during Covid.• Fostered physician partnerships—and collaborated extensively with CEOs, physicians, and stakeholders at every level.Looking ahead, it’s clear that we’re on the precipice of big changes in healthcare—new innovations, new philosophies, new missions for excellence in quality and patient care. Game-changing breakthroughs are on the horizon. I can’t wait.
Lifelong Medical Care
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Chief Executive OfficerLifelong Medical Care Aug 2024 - PresentBerkeley, Ca, UsOne of the state’s largest federally qualified health centers, LifeLong Medical Care is committed to providing high-quality health, dental, and social services for underserved people of all ages. The organization currently supports 66,000+ individuals in Alameda, Contra Costa, and Marin counties.As CEO, I set the strategic direction, ensuring long-term growth, sustainability, and alignment with the organizational mission. I oversee 1,000+ staff operating in 14 primary care health centers, two mobile dental units, and five street medicine vans. Together, we nurture a culture of innovation while actively prioritizing diversity, equity, inclusion, and belonging.
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Operations Executive | Chief Operating Officer (Coo) ResponsibilitySutter Health 2018 - Aug 2024Sacramento, California, UsThroughout my tenure at Sutter Health, I have led service lines, and entire divisions through significant transformations. I’ve directed teams large and small, including overseeing and growing the cardiovascular business, and heading a $1.4B ambulatory division with 2,400+ staff and 750+ clinicians serving >350K patients, as well as a 250-physician Accountable Care Organization (ACO) / Independent Physician Association (IPA).Whether I am accountable for a billion-dollar organization or a 400-person team, I am inspired and committed to create bigger, better, more efficient and profitable operations. I’m a trusted business executive who cares deeply about people—patients, physicians, and employees. The results? Superior quality care. Strong financial performance. Exceptional employee engagement. Trailblazing efficiencies. Double-digit growth. Top scores for patient experience.Highlights:• Provided strategic leadership and enthusiastic, roll-up-your-sleeves problem-solving to fuel earnings and decrease costs at the same time while guiding teams through operational and mission changes. • Energized a multidisciplinary outpatient care center to achieve 10% EBITDA margin and 24.5% strategic growth.• Earned two Integrated Health Care Association (IHA) awards (with highest 5-star ratings) from the state Office of the Patient Advocate (OPA) for Medicare Advantage patient experience.• Established the region’s first mass vaccination clinic, created the first drive-through Covid-19 testing center in the Bay Area, and opened a modern MASH unit to provide urgent respiratory care during lockdown.• Deepened diversity, equity, and inclusion (DEI) across all locations, service lines, and specialties. Executive sponsor of the divisional Diversity & Inclusion Council. Received top scores for diversity (and other people metrics), again and again. -
Vice President Of OperationsSutter Health 2016 - 2018Sacramento, California, UsThroughout my career, I’ve made it a priority to drive organization-wide innovation and create exemplary customer experiences. As VP of Operations for PAMF’s Mills Peninsula Division, I placed patients at the center of everything—from daily operations to provider relations to process improvements.During my tenure, I worked diligently and collaboratively to drive performance across all service lines, such as primary care, women’s health, pediatrics, urgent care, behavioral health (mental health), fertility, orthopedics, cardiovascular, nephrology, dermatology, and physical therapy, among others.I developed partnerships and worked shoulder-to-shoulder with cross-functional executives, managers, supervisors, and providers to deliver unparalleled patient care. At the same time, I was accountable for $1.1B P&L, 500+ multi-specialty providers, and 1,000+ employees in a matrix environment. I quarterbacked a team of direct and indirect reports in growing the organization and enhancing clinical departments to boost patient services and elevate the bottom line.As a healthcare leader, I recognize the importance of balancing performance improvement (Lean Six Sigma, continuous improvement, change management, key metrics) with relationship management (recruitment, staffing, training and development, healthcare provider relations, physician relations, vendor relations, team building, diversity and inclusion) to ensure success.
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Executive Director Of OperationsSutter Health 2014 - 2016Sacramento, California, UsIn the midst of a Chief Operating Officer (COO) transition at Sutter East Bay Medical Foundation, I was promoted to lead cross-functional teams, foster partnership relationships, and upgrade the culture—straightening out business and clinical operations every step of the way.I provided insight and direction across the healthcare ecosystem to heighten visibility, streamline processes, up-level systems, and capitalize on growth opportunities while offering an exceptional customer experience.As a key member of the executive team, I oversaw and optimized performance across all specialties and services, including primary care, pediatrics, women’s health, urgent care, neurology, and cardiovascular. Together with my teams and colleagues, I drove continuous process improvements and provided skillful, attentive change management to boost productivity, efficiency, and excellence in patient care.In addition, I cultivated and managed relationships with healthcare providers and vendors to seamlessly execute health care operations and administration.
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Director Of OperationsSutter Health 2013 - Nov 2014Sacramento, California, UsI joined the operations management team at Sutter East Bay Medical Foundation. Together with leaders and employees at every level—including 150+ hospitalists and 300+ physicians across many specialties—I played a key role in building a stable, growth-oriented organization with strong teams, efficient processes, and unwavering customer focus.
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Director, Cardiovascular Service | Interim Director, Skilled Nursing FacilityDignity Health St. Mary'S Medical Center 2011 - 2013San Francisco, Ca, UsI was brought in to oversee and optimize the cardiovascular service line (cardiology, vascular, cardiac cath lab, rehabilitation, and EEG), managing 22 direct reports. I transitioned to an interim leadership role for the organization’s skilled nursing facility—orchestrating across-the-board operations. I recruited, hired, coached, and guided employees to encourage peak performance and superior morale, and provided hands-on leadership and on-the-spot problem solving to maintain an uncompromising focus on the customer. -
Interim Medical Group Administrator | Assistant Medical Group Administrator (Vice President)Kaiser Permanente 2005 - 2011Oakland, California, UsIn a series of progressive leadership positions, I influenced and energized growth for Kaiser Permanente’s Redwood City and East Bay Ambulatory Clinics. I mentored and motivated people in all clinical and non-clinical departments while building a trajectory of growth.Working as Interim Medical Group Administrator of the Redwood City location, functioning in the capacity of a Chief Operating Officer (COO), I led the full range of operations in a matrix environment, overseeing 600+ employees and up to $85M annual budget. I shepherded market assessments and drove sales, scaling up a key line of business by as much as 20%. I was accountable for the full range of operations, including laboratory, emergency room, primary care, medical and surgical specialties, occupational medicine, physical therapy, information technology, call center, medical legal, and others. Plus, I managed P&L and budgets, and shaped the short- and long-term strategic direction for all teams and departments. My teams and I promoted excellence in patient services, boosting quality while ensuring cost-effective operations.During my tenure with Kaiser, I also served as Assistant Medical Group Administrator (similar to Vice President) of the East Bay Ambulatory Clinics.
Cecilia Aviles, Mba, Bsn, Rn Skills
Cecilia Aviles, Mba, Bsn, Rn Education Details
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Northwestern University - Kellogg School Of ManagementMaster Of Business Administration - Mba -
San Francisco State UniversityNursing
Frequently Asked Questions about Cecilia Aviles, Mba, Bsn, Rn
What company does Cecilia Aviles, Mba, Bsn, Rn work for?
Cecilia Aviles, Mba, Bsn, Rn works for Lifelong Medical Care
What is Cecilia Aviles, Mba, Bsn, Rn's role at the current company?
Cecilia Aviles, Mba, Bsn, Rn's current role is Chief Executive Officer at Lifelong Medical Care | Enhancing lives and driving health equity forward | Mom of Two Daughters | Proud Latina leader.
What is Cecilia Aviles, Mba, Bsn, Rn's email address?
Cecilia Aviles, Mba, Bsn, Rn's email address is ceci.aviles@kp.org
What schools did Cecilia Aviles, Mba, Bsn, Rn attend?
Cecilia Aviles, Mba, Bsn, Rn attended Northwestern University - Kellogg School Of Management, San Francisco State University.
What skills is Cecilia Aviles, Mba, Bsn, Rn known for?
Cecilia Aviles, Mba, Bsn, Rn has skills like Leadership, Healthcare, Strategic Planning, Management, Healthcare Management, Business Development, Hospitals, Managed Care, Business Planning, Clinical Research, Public Speaking, P&l Management.
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