Cecilia Guerrero Email & Phone Number

Montclair, California, United States

• Provide guests with a hospital and memorable experience while preparing all alcoholic beverages in a fast pace environment• Take orders in a timely manner, monitor guest needs to meet their expectations and manage all cash and credit card transactions • Build rapport with guests by communicating effectively while maintaining a clean and well stocked bar.

Los Angeles, California, United States

• Delivered to over 5,000 residents in Los Angeles County and established a 5 star reputation that resulted in higher earnings • Budgeted my earnings to maintain my personal vehicle and represent the company’s brand to ensure a high quality service• Effectively manage time to meet 30 minute deadlines and provide a consistent, fast, and efficient service

La Verne, California, United States

- Certified mixologist and waitress with extensive knowledge on beer, wine, and spirits and 5+ years experience who memorized all our craft cocktail recipes-Achieved "Best Cocktails" of La Verne in 2023- Adapted to daily menu modifications and communicated those changes to guests upon their arrival- Prepared and served alcoholic and non-alcoholic beverages to patrons, carefully following responsible beverage service procedures and ABC standards.- Assessed customer preferences to suggest meal and beverage pairings- Demonstrated proficient time management and multi-tasking abilities to preform at a fast and efficient pace while under pressure - Provided excellent customer service with a sense of urgency to establish rapport which generated an increased sales and resulted in a 20% average take home in TIPS leading to a higher salary.-Maintained overall cleanliness across the entire restaurant, removed empty dishes and glassware to promote table turnaround times.-Utilized slow work periods to deep-clean, restock bar supplies to meet workflow demands-Operated on a P.O.S system to manage customer orders and process transactions

Pasadena, California, United States

• Assisted customer purchases by processing and receiving payments using a POS system• Maintained perfect change in register when handling cash and giving back change• Educated customers on natural food products based on their preferences or dietary needs to maximize sales and minimize the return rate• Provided excellence customer service with urgency worked closely with supervisor to ensure overall customer satisfaction of shopping experience• Completed spoilage logs after processing returns• Disposed of hazardous materials properly

Upland, California, United States

• Provided excellence customer service with urgency acquired in depth product knowledge on natural foods to maximize sales and ensure to represent the mission of Whole Foods • Monitored product quality and ensured proper product rotation (first in- first out, date-checking, and label facing)• Coordinated products to their designated shelves, displayed non-perishables according to a planogram and took inventory of stock monthly.• Assisted customers with their purchases by scanning each item, bagging, processing and receiving payments using a POS system•

La Verne, California, United States

• Greeted customers, seated guests, managed the seating chart, answered telephones, and attentively handled all to-go orders• Responded to guests by offering suggestions, answering questions, and fulfilling orders, while accommodating guests needs to ensure the utmost customer satisfaction• Responsibly served alcohol to patrons by verifying age and exercising proper judgement to gauge intoxication when serving

La Verne, California, United States

• Represented the company’s brand by maintaining a professional appearance adhering to the dress code standard• Effectively organized incoming merchandise to the sales floor with urgency in accordance with the company’s guidelines• Applied merchandise protection standards by maintaining situational awareness on the sales floor to ensure a clean and safe shopping experience and environment

La Verne, California, United States

• Responsibly managed the bar and tracked alcohol inventory• Prepared all coffee and alcoholic beverages while maintaining a clean and organized bar offering quick turnaround times• Ensured unique dining experiences by responding with a sense of urgency, and a positive friendly attitude • Established rapport with guests who returned on a weekly basis by treating them with respect and being attentive to their needs

La Verne, California, United States

• Utilized barista training to apply proper brewing techniques, and memorized standard coffee recipes to craft specialty beverages• Properly applied food safety training to prepare and serve meals to guests while exercising hospitality techniques• Managed monetary transactions and processed payments on sales

La Verne, California, United States

• Open and operate the store independently 7 days a week• Acquired product knowledge and memorized over 100 different prices on all retail items in the store to manually process sales• Tracked inventory and scheduled deliveries with Alta-Dena Dairy, Anheuser Busch, Coca-Cola, etc.. while properly rotating product

Certificate Of Completion, Water Quality And Wastewater Treatment Management And Recycling Technology/Technician

Bartending And Mixology, Beer, Wine, Spirits