Cecilia Fernandes Email & Phone Number

Mumbai, Mh, In

Remote

CRM and Database Management:- Regular maintenance of CRM records, updating Salesforce with campaign details, and working on Salesforce reports.- Managing and updating various data tables and sheets, such as customer segmentation, competitive analysis, and lead lists.- Working on segmentation PPT, revenue tracker, seeds document, and customer persona documents.- Initiatives to understand the CRM and test bulk email campaigns in Salesforce.Event Coordination and Research:- Activities included updating event sheets for conferences like NFT.NYC, NFT.London, and ConsenSys etc.- Outreach to speakers and sponsors, and coordinating side events.- Event-specific tasks like researching speakers/sponsors and segmenting attendees based on the focus of using the product.

Remote

Data Gathering and Outreach:- Various tasks involved starting projects like collecting speaker lists for NFT.NYC, gathering logos of newly contracted customers and researching for VC lists.- Data collection and outreach efforts were made for various segments, including staking tokens, insurance providers, NFT markets, node providers, institutional staking providers, and companies with significant funding in the last five years.- Data was compiled for Crypto-relevant event leads and more.- Some specific tasks included data analysis, LinkedIn outreach, web form management, and desk research.Collaborative Efforts and Team Coordination:- Collaborative projects included working with designers, reviewing CRM with colleagues, and sharing meeting information.- Sharing progress reports, collating information, and working on collaborative documents, like the Lean Startup course materials.- Task-specific efforts such as media list updates and sending press releases to crypto journalists.Miscellaneous Tasks:- Assorted work included completing feature request forms, reviewing CRM, sending cold calling emails, and working on business proposals.- Research tasks spanned areas like crypto exchanges, DeFi companies, ERC20 tokens, NFTs and partners.- Data analysis and data transfer, like migrating data from the sales pipeline to Excel sheets, were part of the work.- Ongoing learning efforts, such as reviewing course materials for the Lean Launchpad course and lean startup methodologies.

India

- Reconciled cash payments against computer-generated reports using accounting software.- Provided personal assistant support to a dentist, managing emails, diaries, and projects in the UK, India, and Mauritius.- Assisted in setting up businesses in the UK, India, and Mauritius by completing application forms.- Managed vendor communications for dental equipment, uniforms, and x-ray systems.- Negotiated with real estate agents for buying dental practices and handled all related paperwork.- Completed tasks involving business correspondence, transcription, and data entry.- Maintained both electronic and paper filing systems, ensuring accurate record-keeping.- Updated and managed an extensive contact list.- Engaged with customers via telephone, chat, or email to provide information.- Handled call screening, appointment scheduling, and message-taking.- Collaborated with website and logo designers for branding and website setup.- Designed and developed referral software for in-house and outbound patients using wireframing and prototyping tools.- Coordinated meetings and demonstrations with software developers and directors for referral software development.

Mumbai

- Managed 2-3 clients concurrently.- Consistently completed tasks on time, leading to positive client feedback.- Achieved successful contract renewals with clients based on performance.- Clients visited the company to express appreciation and continued to renew contracts.- Promoted to Business Support Assistant for your achievements.

Mumbai

- Conducted diverse tasks for multiple clients, including article writing, transcriptions, research, and email and project management.- Transcribed and formatted meeting minutes from handwritten notes and online meetings, enhancing communication with clients' teams.- Conducted market research for cryptocurrency-related companies and events.- Created and managed newsletters and email lists using Mailchimp for potential customers.- Conducted market research for research papers in the crypto industry.- Completed market research to identify black community churches across multiple U.S. states and performed primary lead generation.- Compiled market research data for 250-300 news articles in tech, development, sciences, and social sciences, supporting a client in an international debate competition.

Certificate In Business Management, Business Administration, Management And Operations, 76.33

Bachelor Of Science, Computer Science, 74.80

Hsc, Science, 61.69

Ssc, 85.20