AeroLeads people directory · profile
Cecilia Forsberg Email & Phone Number
Gruppchef Kundservice
at
Futur
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 100%
Current company
Role
Gruppchef Kundservice
Location
Greater Stockholm Metropolitan Area, Sweden
Company size
Who is Cecilia Forsberg? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Cecilia Forsberg is listed as Gruppchef Kundservice at Futur, a with 150 employees, based in Greater Stockholm Metropolitan Area, Sweden. AeroLeads shows a matched LinkedIn profile for Cecilia Forsberg.
Cecilia Forsberg previously worked as Gruppchef Kundrådgivningen at Nacka Energi and Gruppledare Kundservice at Nacka Energi Ab. Cecilia Forsberg holds Ky-Utbildning, Rese- Och Turistindustrin, Trac from Frans Schartaus Handelsinstitut.
Company email context
Email format at Futur
This section adds company-level context without repeating Cecilia Forsberg's masked contact details.
Futur
Review company-level records connected to Cecilia Forsberg before choosing the right outreach path.
Profile bio
About Cecilia Forsberg
I am solution oriented and can find improvement processes for more efficient working methods. One of my strengths is my communication skills which makes me good presenter that can inform about products and changes in a clear, pedagogical way and with that implement changes. With several years of experience in customer service through different positions, I have gained a broad expertise in the field. My experience includes implementation of routines, maintenance of Case Management Systems, support to staff, training, error reporting, management and compilation and analysis of KPI statistics.
Listed skills include Ledarskap, Resehantering, Kundsupport, Skriftlig Kommunikation, and 16 others.
Current workplace
Cecilia Forsberg's current company
Company context helps verify the profile and gives searchers a useful next step.
Futur
11 roles
Cecilia Forsberg work experience
A career timeline built from the work history available for this profile.
Gruppchef Kundrådgivningen
Current
Sep 2022 - Present
Gruppledare Kundservice
Ansvarig för arbetsfördelning, schemaläggning och coaching av medarbetarna på kundservice. Ansvarar för uppdatering av information på Nacka Energis hemsida.
Nov 2019 - Aug 2022
Process Manager
Process Manager at Webhelp Nordic's Customer Service for Travellink in the Nordic market. Communicates and implements new routines and processes in Customer Service and work with information to and support of the team.Other tasks: compilation and analysis of statistics, quality monitoring and reporting of KPI:s and responsible for creating weekly presentations. Troubleshooting and reporting of errors in internal systems and functions on Travellinks website.
May 2017 - 2019
Process Manager
Responsible for creating routines and improve operational processes at the online Travel Agency Travellink. The role included training of staff in internal systems and products (insurance, rebooking services etc.) and supporting the team. Another important task was troubleshooting of errors on the website and in internal systems and to report errors of functions and texts. Also responsible for update of texts in the knowledge database "Questions & Answers" on the website.
Mar 2013 - May 2017
Projekt Och Processtyrning
Worked primarily with implementation and maintenance of RightNow, a cloud-based Case Management System. The system was used for email handling and as knowledge base for Travellinks customers. I was responsible for creation of texts, regulatory, optimization and for educating the team.
Sep 2010 - Mar 2013
Customer Service Manager, Leisure
Customer Service Manager at Travellinks Customer Service for Leisure travel (temporary replacement). Staff responsibility for the team of 15 people. Responsible for the daily operations and for keeping the departments set targets for phone, email and complaints. Developed the staff through tele-coaching and was responsible for setting individual goals and to follow up these through one to one session.
May 2009 - Sep 2010
Teamleader Customer Service
Responsible for planning the daily work within the team. Support the team and take decisions in specific customer cases. Also responsible for training and coaching of new staff and trainees.
Sep 2008 - May 2009
Travel Consultant
Travellink
Sep 2005 - May 2008
Travel Consultant
Prisma
Jul 2003 - Jan 2005
Travel Consultant
Worldwide Ticket Ab
Mar 2002 - Jul 2003
2 education records
Cecilia Forsberg education
Ky-Utbildning, Rese- Och Turistindustrin, Trac
Frans Schartaus Handelsinstitut
Education record
Ledarskapsakademin
FAQ
Frequently asked questions about Cecilia Forsberg
Quick answers generated from the profile data available on this page.
What company does Cecilia Forsberg work for?
Cecilia Forsberg works for Futur.
What is Cecilia Forsberg's role at Futur?
Cecilia Forsberg is listed as Gruppchef Kundservice at Futur.
Where is Cecilia Forsberg based?
Cecilia Forsberg is based in Greater Stockholm Metropolitan Area, Sweden while working with Futur.
What companies has Cecilia Forsberg worked for?
Cecilia Forsberg has worked for Futur, Nacka Energi, Nacka Energi Ab, Webhelp Nordic, and Travellink.
How can I contact Cecilia Forsberg?
You can use AeroLeads to view verified contact signals for Cecilia Forsberg at Futur, including work email, phone, and LinkedIn data when available.
What schools did Cecilia Forsberg attend?
Cecilia Forsberg holds Ky-Utbildning, Rese- Och Turistindustrin, Trac from Frans Schartaus Handelsinstitut.
What skills is Cecilia Forsberg known for?
Cecilia Forsberg is listed with skills including Ledarskap, Resehantering, Kundsupport, Skriftlig Kommunikation, Turism, Rapportering And Analys, E Handel, and Processhantering.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trialPeople with similar names
Check these profiles if this is not the Cecilia Forsberg you were looking for.
View similar profiles
