Cecilia G. Email and Phone Number
Cecilia G. work email
- Valid
Cecilia G. personal email
I'm a passionate customer success professional. I thrive when I'm helping others work through challenges, helping them find the answers, and seeing the successes surface as the result of critical thinking, collaboration, and new ideas working together.When I'm not working with a team and supporting our efforts to help clients achieve their business objectives, I can be found learning a new coding skill. Currently, I am working through the Google Data Analytics Certificate, hosted by Coursera, and polishing up my knowledge with projects in SQL at Codecademy.com. Learning new languages is a passion, so learning R or Python is next on the query and analytics language roadmap.I exercise my creativity through writing to balance out all of my technical curiosities. I studied film and media in college and carry that passion for creating content and narrative throughout my writing. Most recently, I've been working on creating small and helpful reminders for my network and community on Medium.com and LinkedIn newsletter--where I underscore the small ways we can get closer to reaching our goals. I call it, Getting Ahead.
Honey
View- Website:
- joinhoney.com
- Employees:
- 329
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Senior, Merchant Operations SpecialistHoneyThousand Oaks, Ca, Us
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FounderCecilia Grey Professional Services Dec 2024 - Present -
Ecommerce Project Coordinator, Merchant Onboarding And OperationsStrategic Staffing Solutions Mar 2024 - Nov 2024Detroit, Mi, UsThrough the duration of my contract at Capital One Shopping, I led cross-functional efforts to streamline onboarding systems, resulting in a 50% increase in new customer acquisitions• Maintained 100% customer satisfaction through clear and professional communication• Improved onboarding processes for new merchants in eCommerce operations -
Senior, Merchant Operations SpecialistHoney Jul 2018 - Jan 2024Los Angeles, California, UsLed the onboarding of a 3-member team to manage a $5M annual revenue portfolio of over thirty-thousand partners at Honey in Santa Barbara, California. Established strategic partnerships with clients, providing valuable outcomes and experiences through effective communication and account management.• Developed an outreach process for zero revenue accounts, driving new revenue streams.• Streamlined team innovation and performance tracking systems for improved efficiency.• Built critical partnerships with marketing, merchants, and operations for enhanced collaboration.
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Merchant Operations SpecialistHoney Jul 2018 - Feb 2023Los Angeles, California, Us- 30% reduction in customer response times by omitting redundant language in auto-response templates and revising them for brevity- 100% retention achieved by onboarding three new team members and proactively conduct review sessions and trainings - 100% client retention earned by strategizing and executing on department-level goals, including but not limited to: churn reduction, user adoption, customer satisfaction, and team growth.Serve as the first point-of-contact for small and medium-sized businesses. Amplifying the new business partner voice and highlight key business features by providing optimization and strategy recommendations and updates that set them up for success. Partner with merchants to negotiate partner terms and renew term agreements that lengthen and strengthen the business partnership.
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Donor Database AdministratorDirect Relief Jun 2017 - Jul 2018Santa Barbara, Ca, Us- 50% reduction in donor data entry by contributing to the design, features, and functionality of the donor database and software system - Serve as a liaison between the donor(s) and the organization regarding gift acknowledgments and recognitions, resulting in an increase in donor satisfaction achieved.- Achieved donor retention by crafting personalized correspondence to donors with gift amounts above ten-thousand dollarsProvide a high level of donor stewardship and cultivation by educating mid-level and new donors and ensuring we achieve our goals in fundraising, donor retention and development. Draft and send personalized correspondence that effectively communicates the organization’s mission and services. -
Customer Success Specialist, E-CommercePacifica May 2016 - Jun 2017Carpinteria, Ca, Us- 20% increase in the company’s customer satisfaction rate for their Amazon storefront by developing customer satisfaction goals and coordinating with the team to make effective change and improvements - 25% reduction in customer inquiries to improve customer return tracking and communication with the appropriate teamsServe as the first point of contact for all inbound customer inquiries through their e-commerce channels. Manage and build customer relationships by providing product knowledge and support. Analyze and implement customer experience solutions and resolve conflict. -
InternThe Montecito Picture Company Jun 2010 - Dec 2010
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Intern/VolunteerLifechronicles Feb 2009 - Aug 2010
Cecilia G. Skills
Cecilia G. Education Details
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Uc Santa BarbaraWebsite Design & Programming Language -
Uc Santa BarbaraFilm And Media Studies
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Santa Barbara City CollegeLiberal Arts And Sciences/Liberal Studies
Frequently Asked Questions about Cecilia G.
What company does Cecilia G. work for?
Cecilia G. works for Honey
What is Cecilia G.'s role at the current company?
Cecilia G.'s current role is Senior, Merchant Operations Specialist.
What is Cecilia G.'s email address?
Cecilia G.'s email address is ce****@****ney.com
What schools did Cecilia G. attend?
Cecilia G. attended Uc Santa Barbara, Uc Santa Barbara, Santa Barbara City College.
What skills is Cecilia G. known for?
Cecilia G. has skills like Research, Public Speaking, Microsoft Office, Microsoft Word, Powerpoint, Microsoft Excel, Customer Service, Teamwork, Photoshop, Social Media, English, Windows.
Who are Cecilia G.'s colleagues?
Cecilia G.'s colleagues are Mr Chin, حسین حسنلو, 🍯 Autumn Murena, Lynley Yamaguchi, Ali Shah, Sebastian Floyd, Danica Freires.
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