Cecilia Ho Email & Phone Number

San Leandro, CA, US

Kirkland, Washington, US

Kirkland, Washington, US

Kirkland, Washington, US

Bethesda, MD, US

• Exceeded overall 2019 attainment with average of 108% to goal
• Part of Starwood acquisition and doubled the portfolio of hotels represented
• Golden Circle Silver Level Achievement for Q4 2019
• Managed a portfolio of over 60 hotels
• Qualified and managed on average 9 new leads per day and maintained active communication between portfolio hotels and 80+ clients at a time
• Built successful relationships with clientele to increase repeat business and develop ongoing partnership

Bethesda, MD, US

• Assisted multiple Sales Managers in booking 101% in Q2 and 104% in Q3 of revenue goal for the entire office
• Consistently produced flawless Contracts, LOIs, Proposals and more to assist Senior Sales Managers in closing a large volume of businesses
• Assisted Directors and Leaders by generating critical reports to ensure sales process is streamlined to win business over competitors
• Lead on-the-job training of new associates and is a valuable resource as a SME for SFAWeb
• Ensured flow of work distribution by assigning Sales Managers to appropriate Administrative Assistants

• Led and supervised the housekeeping team of 18 to achieve weekly goals to drive Guest Satisfaction Scores up
• Collaborated with Event Specialist to coordinate meeting spaces and arrange group bookings to ensure companies will receive smooth flow of arrival
• Established and executed weekly goals to push for exceptional hotel cleanliness to ultimately improve guest experience
• Assisted managers with daily inspections and inventory maintenance

• Sole point of contact from the Sales Department; Executing day-of processes for time-sensitive groups and functions
• Captured solicited leads and provided excellent first impression of the hotel for prospects
• Enforced data accuracy between FOSSE and STS system to ensure integrity and eliminate errors
• Built positive relationships with local corporate companies to generate future opportunities
• Facilitated Sales Managers with role-playing sales calls

• Maintained consistent guest satisfaction from initial point of contact until departure
• Developed problem solving skills through handling high maintenance guests
• Maintained upbeat approach that left guests with welcoming impression and image of the hotel
• Developed analytical skills through working night audits and reviewing the company’s Profit and Loss reports

Los Angeles, CA, US

• Promoted tourism spending from foreign visitors of Asia within the Center
• Developed personable skills by being the point of contact when visitors arrive
• Developed a report for the agency regarding sales overview of customer spending for the Center