Cecilia Pelizzari Email & Phone Number

Valencia, Es

• Achievements in a +70-language program: - Improvement in pass rate from 73% to 81% in 2021, 91% in 2022, 92% in 2023 and 94% in 2024 by developing a proactive data-driven strategy to address possible issues earlier. - 100% pass rate in December 2023 & January 2024- Honors & awards: Global Award Winner 2021 - Best Customer Experience Team- Owned the overall linguistic quality program for 74 languages. - Acted as the main POC for any quality and process matters for clients and the account teams.- Developed, implemented and maintained a quality plan in accordance with client requirements and with the key business drivers; demonstrated quality program ROI; reported on KPIs internally and externally in business reviews.- Engaged with client reviewers to agree on quality programs and drove arbitration processes.- Managed the cost of quality and built programs that were sensitive to the cost constraints.- Defined the client-specific vendor model and worked closely with the Talent Program Management team.- Customized client instructions to ensure transparency regarding process methodology, translation technology and deliverables.- Managed data on vendor performance & action plans, and actively participate in quality calls with vendors and clients- Liaised with development and engineering teams to define account specific processes and helped identify tools to support translation and reporting needs.

Argentina

- Managed a virtual group of QA providers and language experts in +40 languages: identification, qualification, contracting, training, support, evaluation.- Implemented corporate linguistic quality management in the appointed field: linguistic quality management concept, linguistic QA methodology and policies.- Provided linguistic services for RWS Moravia customers: helped design customer-tailored linguistic concepts and strategies, acted as the POC in the communication on linguistic quality, terminology and style, performed customer feedback analysis, suggested improvement solutions.- Contributed to design and implement process optimization at corporate-wide level.- Managed a report within the quality team.

Rosario, Argentina

- Managed a virtual group of QA providers and language experts in +40 languages: identification, qualification, contracting, training, support, evaluation.- Implemented corporate linguistic quality management in the appointed field: linguistic quality management concept, linguistic QA methodology and policies.- Provided linguistic services for RWS Moravia customers: helped design customer-tailored linguistic concepts and strategies, acted as the POC in the communication on linguistic quality, terminology and style, performed customer feedback analysis, suggested improvement solutions.- Contributed to design and implement process optimization at corporate-wide level.

Freelance sworn translations for end clients: birth/marriage/death certificates, diplomas, course transcripts, agreements, etc.

Translation, Copy-Edit, Proofreading, Transcreation, Post-Editing; LSO; Linguistic Testing and LQA reviews.

- Managed a virtual group of QA providers and language experts in +40 languages: identification, qualification, contracting, training, support, evaluation.- Implemented corporate linguistic quality management in the appointed field: linguistic quality management concept, linguistic QA methodology and policies.- Provided linguistic services for RWS Moravia customers: helped design customer-tailored linguistic concepts and strategies, acted as the POC in the communication on linguistic quality, terminology and style, performed customer feedback analysis, suggested improvement solutions.- Contributed to design and implement process optimization at corporate-wide level.

- Cooperated with the Project Manager during the project cycle by providing linguistic input for planning and solving issues.- Contributed to the linguistic workflows and processes definitions and specifications.- Monitored project activities, gathered feedback & suggested improvements.- Helped in the evaluation of client feedback; identified and reported linguistic issues and discrepancies.- Managed queries; maintained linguistic instructions and reference material.

The course "Inglés intensivo para viajes" is aimed at Spanish-speaking people who are willing to travel abroad. The purpose of this course is that students will be able not only to read and understand English texts but also to express themselves in English while on a journey. The course is developed using a booklet specially designed and divided into topic sections. Moreover, students work with real recorded conversations and exercices about everyday situations that facilitate learning.

Totoras

Rosario

This job was an internship when I was an English <> Spanish translation course student. My team was in charge of the translation of the museum text panels and a map of Rosario, both from Spanish into English. This was the first real translation project in which I participated and my team and I were able to provide an outstanding work.

B.A. In Legal, Academic, Technical, Scientific, Commercial And Literary Translation Es<>Pt

Legal English In Use

Legal English

B.A. In Literary, Technical And Scientific Translation Es<>En