Cecilia S. Email & Phone Number

Chicago, Il, Us

Manage and triage security incidents in Azure Sentinel/SIEM/SOAR, Microsoft Security products stack, and Data Defender's DataShield Security Portal.Investigate and mitigate security incidents: Detect security risks and exposures, determine the root causes of security violations, and suggest and implement procedures to halt future incidents. Recommend and deploy enhancements to strengthen overall security posture.Fine-tune analytics, review the implementation of system additions and enhancements, and make recommendations to senior management and stakeholders.Demonstrate understanding of complex networks: Servers, Network Devices, Service Interaction, and security methodologies and processes.Maintain current knowledge of relevant technologies and security threats.Maintain the SOC Framework/Knowledge Base.Provide administrative back-end support for our clients' Keeper Security and KnowBe4 platforms.Onboard SOC analysts in the day-to-day processes for mitigating security incidents and enhancing threat detection and analytical capabilities of the SIEM/SOAR.

Chicago, Illinois, Us

Providing innovative IT solutions with a focus on Physical Security Information Management Systems, System Design/Implementation, and system support for various clients.:Providing IT Project Management services for Video and Access Control Management System deployments, post deployment support, maintenance, and Disaster Recovery Solutions.Video Management and Access Control Systems:GENETEC:Genetec Products and Services: (Video & Access Control):Genetec Security Center 5.2 - 5.10 (Federation, Standalone, and Client systems)Federation Design, Implementation, Support and Maintenance.Disaster Recovery Solutions.Synergis Access ControlID Badging/Cardholder Management.Omnicast 4.6/4.8 (Federation, Standalone, and Client systems):Federation Design, Implementation, Support and Maintenance.SALIENT SYSTEMS:Salient System Products and Services: (Core Video):Completeview 3.x-4.x Centralized System Management, Standalone systems, and Client application Support and Maintenance.

Chicago, Illinois, Us

Provided pre-VOIP cut-over back-end infrastructure support services and post cut-over deployed and configured over 300 VOIP devices for the Elgin Mental Health Center voip project. (Lead Technical Consultant-Level-1 Global Solutions, LLC - 2013-2014)• Provided Network support in-house and at various client sites• Provided Helpdesk Support in-house and at various client sites.• Wrote IT proposals/RFPs for prospective projects.• Migrated Level-1 from an in-house Exchange email server to a Microsoft hosted Office 365 solution.• Provided Server maintenance. • Hardware upgrades• Implemented an IT asset inventory solution.

Chicago, Illinois, Us

NATO Summit Chicago 2012 McCormick Place:• Member of the Showcall Team that provided pre-event, active event, and post event IT Support for the NATO Summit Chicago 2012. Received security clearance to provide IT support in the delegation, Global Press, NATO press and State Department areas.• Provided hardware/software setup, support, and troubleshooting of several hundred laptops , network printers , and network copiers for the NATO delegations , NATO Offices, and State Department Offices.• Provided laptop hardware/software setup,support, and troubleshooting of the internet café for the Global Press.• Sole provider of IT Support for the offsite Chicago NATO Host Committee Office prior to the Summit.

Chicago, Il, Us

Designed, implemented, and maintained CPS' Genetec Federation Security Center Video Management and Access Control systems.Provided project management of the video surveillance camera projects throughout the CPS District.Designed, implemented, and maintained the Genetec Security Center Production and Genetec Security Center and Omnicast Development environments.Provided Genetec and Salient video management system client/server application and alarm application support for the Safety and Security Student Safety Center/ CPS Law Department.Provided Genetec, Salient, and Honeywell video management system client/server side application support for the Safety and Security Regional Managers in the field.Provided Genetec video management system client/server side application support for the CPS offices Security Officers.Monitored, supported, and troubleshot video surveillance client/server side applications at the CPS school level.Troubleshot IP and analog security camera issues at the CPS offices and school levels.Developed business relationships with vendors, designed and provided vendors with specifications required for camera project implementation and completion, tracked life-cycle of camera project processes, and maintained documentation.Implemented and managed Genetec Synergis Access Control at the Chicago Public School's Loop, Bridgeport, and Garfield Park office locations.Integrated and managed CPS Active Directory user access at the Genetec application level which provides users with access to site specific security cameras, doors, and various other entities.Worked closely with CPS' Information Technology departments to maintain the health of all Safety and Security security camera servers, databases, and devices.

Provided call center electronic pollbook Tier II technical support for the Election Judges and Equipment Managers during the March 18th Gubernatorial Primary Election.

Provided Election Data Forensics services for the Cook County Clerk's Office during election seasons.Designed, implemented, managed, and addressed technical and business related issues directly associated with Data Defender’s services or products:• PC Remediation/Vulnerability Assessments• Online Backup/Restoration• Hard Drive Imaging and Storage• Computer Security• Computer Forensics• Real-time Election Data Acquisition• End-User Training

• Primary provider of day-to-day desktop/network IT support to staff at Chicago Headquarters and the eight satellite offices.

Implemented the Fire Academy Computer Literacy Training ProgramConfigured multi-node data wireless computer network for the Fire Academy’s Computer Literacy Training Program.Provided technical support and maintenance as needed for the computer lab and wireless network.Assisted instructors in training of platoons in the computer labs

Managed computer skills training program for city, state, county, and federal employees at the Harold Washington and DePaul Center campuses.

Member of the Bank One Switch Project, Insight Retrofit Project & 1 Bank One Place Teams.Replaced the old network infrastructure in the Chicagoland area HQ and surrounding locations in preparation for the new Flagship Bank One/Chase merger Banking Center and branches.

Chicago, Il, Us

Provided situation specific on-site hardware and software IT solutions at the desktop level for all of the High Schools within the CPS system on an as needed basis.Rainbow Push Coalition — Member of team that provided situation specific on-site network and desktop support for the multi-platform user environment at Rainbow Push’s headquarters.Simeon Vocational High School — Member of team that implemented the configuration and deployment of 800 Windows XP Professional Dell workstations.

Psychology

It Certification, Cisco Ccna 200-125

Network Infrastructure, Mcse, Network + Track

Psychology

Cybersecurity And Information Assurance, Information Technology