As absentee owner, I ensure continued profitability and customer satisfaction by overseeing all financial and operational aspects of the original Anna Maria Donuts location. I develop and execute business growth strategy and implement or strengthen policies, procedures, and reporting systems to keep a pulse on the business.Further, I serve as a trusted advisor to the general manager, who oversees as many as 20 employees to keep business running smoothly. ===========================================Select Highlights🔹 Pivoted business model to sustain sales during the Covid-19 pandemic by quickly setting up online ordering to offer take-out only.🔹 Redesigned the topping area and expanded workstations to serve more customers by streamlining workflows and improving efficiency.

With full operational authority of the franchise company, I worked closely with the construction manager after a franchisee signs on to establish a grand opening construction timeline that involved bi-weekly calls, site selection, and review of construction and operational details. While construction is underway, I conducted weekly calls to discuss all aspects of store opening. To prepare franchisees and store manager for grand opening, I traveled to deliver on-site training. After launch, I provided increased support to assist with marketing, financial ups and downs, upcoming daily specials, and ongoing operational issues.===========================================Select Highlights🔹 Designed daily operating manuals to use as training tools, promoting consistency and quality throughout the franchise while providing new owners who lack previous industry experience with everything needed to launch the business quickly and successfully. 🔹 Started a grassroots marketing program, Donut Drops, for franchisees to introduce themselves to the community and gain repeat business by delivering donuts and menus to local businesses/offices.

Joey Mac Management hired me to manage multiple brand accounts and sell items to QVC. I oversaw all aspects of product development, including sourcing overseas factories, establishing partnerships with suppliers, gaining exclusivity for products, negotiating pricing, and facilitating international shipping. In addition, I followed and leveraged current market trends to develop new items with suppliers. I also generated and analyzed weekly inventory reports to track and manage product levels.===========================================Select Highlights🔹 Monitored and followed up on customer reviews to positively impact sales by increasing customer retention.🔹 Leveraged relationships gained while working at QVC to pass quality assurance tests and prepare products for on-air sales.

As assistant buyer, I maintained and managed items in the garden and Lori Greiner brand categories, sourcing unique items, negotiating pricing, and presenting them to the board of VPs for consideration to feature on Today’s Special Value. I ensured all new products met QVC’s standards by working closely with the quality assurance department. ===========================================Select Highlights🔹 Partnered with the planning department to maximize products’ on-air potential by developing strategies for key items and brands.

In my first role at QVC, I tracked and processed all samples received from vendors for the buying office, created new items, and monitored quality assurance and warehouse processes. Moreover, I maximized the effectiveness and efficiency of product lifecycle activities by communicating with the planning and on-air sales departments. ===========================================Select Highlights🔹 Acted as liaison between internal departments, vendors, and on-air talent to ensure products were ready for their air dates.