• Managing the Brand store, the team and the operations• Budgeting and forecasting the sales turnover • Collaborating with cross-functional teams to optimize profitability against costs.• Working closely with omnichannel, buying team, marketing, and PR to drive sales and enhance customer experience.• Leading the implementation of CRM strategy for the 3 Brand store, targeting the Norwegian marked

-Effectively managing and leading the store and teams to reach targets and KPI’s and striving to exceed these by ensuring that the teams are set up for success -Managing and providing leadership to the team including interviewing potential candidates, performing appraisals, organizing training and development within the team-Maintained proper stock management and inventory -CRM management -Supporting the teams in building, developing and maintaining the client database to ensure repeated visits and customer loyalty -Dealing with customer queries and complaints to maintain an excellent customer service-Trained and guided team members to maintain high productivity and performance -Observed each team members individual strengths and initiated mentoring program to improve areas of low performance -Assisted with hiring, training and mentoring new team members

-Supervised day-to day operations to meet performance,quality and service expectations.-Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs-Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences-Mentored team members to enhance professional development and accountability in workplace -Increased employee performance and job satisfaction to strengthen retention and engagement -Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service -Defined clear targets and objectives and communicated to other team members

-Provided exceptional Customer service to foster client loyalty and satisfaction -Built relationships with customers to promote long term business growth in the Norwegian marked -Maintained store visual standards by setting up window and interior displays to merchandising guidelines -Met or exceeded sales objectives on consistent basis to drive company growth -Trained, coached and mentored new sales associates for maximum performance