Started as assistant reception manager and was quickly promoted to reception manager. Tasks include:• Managing day-to-day operations including handling complaints, resolving guest service issues and special requests.• Handling hiring, termination, and scheduling of reception staff.• Ensuring performance by training, coaching and counselling team members• Managing a team of approximately 25 people, including full-time, part-time, and temporary staff.

Started as part of the site-team, inspecting the ship in the last building stage. Once sailing, employed as Reception Manager on Fridtjof Nansen overseeing Reception, Wellness, Shop (onboard contact person) and Housekeeping. Duties as Reception manager were similar to those as Front Office Manager on Crystal Serenity (see below) with some additional tasks:• Responsiblity for ship's accounting, crew welfare accounting and supervision• Planning and promoting upgrades • Equipment and stock inventory • Inspection of public areas • Scheduling and overseeing tenderpit operations• Manage a team of approximately 25 people, including full-timestaff and concessionaries

• Purchasing the property.• Renovating both the interior and exterior.• Setting up a business plan.• Producing marketing material.• Putting an operational and management structure in place.• Event management.• Operational management.• Financial management.During vacations when not working in my full-time job, I participate in the operational side of the business.

Crystal Serenity is a luxury, all-inclusive cruise liner with, at the time, a capacity of 1070 guests and 655 crew. Crystal Cruises are commonly voted World’s Best Large-Ship Cruise Line.Started in a relief position combined with relief Clearance Officer. From September 2017, for the full contract. My department consisted of 16 staff members from12 countries and was responsible for all guest relations matters. Duties included:• Management of day-to-day operations and ensuring delivery of high quality guest services.• Handling hiring, termination, and scheduling of Front Office staff.• Ensuring satisfactory performance by training, coaching and counselling team members.• Dealing with guest service issues, including resolving complaints and handling special requests.• Interacting with guests including regular dinner hosting, attendance at guest parties, and tour escorting.• Organising and coordinating embarkation and disembarkation procedures.• In charge of clearance on world-wide itineraries and overall responsible for compliance with immigration and custom regulations for guests.• Main liaison between the ship and Port Agents and Ground Operators• Responsible for arranging all in port services for the vessel and negotiating/ controlling and reporting costs involved.• Managing department controllable expenses.• Communicating with other department heads, including morning meetings, safety meetings and end of cruise meetings.

Full time position from 09.2015 and after promotion 12.2015 split position between Clearance Officer and Front Office Manager. Responsibilities the same as previously on Crystal Symphony.

Viking Cruises is a cruise line providing river and ocean cruises with a fleet of 62 river vessels and 4 ocean ships (11.2017)I was recruited to Viking Star as a member of the team that initially brought this - the first Viking oceangoing ship. In addition to the tasks described for the clearance officer position on Crystal Cruises, I was responsible for crew clearance and for setting up all clearance procedures, writing the clearance manual and making relevant check-lists.

Crystal Symphony is a luxury, all-inclusive cruise liner with, at the time, a capacity of 922 guests and 545 crew. Crystal Cruises are commonly voted World’s Best Large-Ship Cruise Line.My responsibilities included:• Planning, coordinating and executing all formalities for customs and immigration (including onboard custom and immigration inspections) for guests and crew.• Ensuring that all documentation was in order so that the ship could be cleared immediately upon arrival.• Ensuring that all incoming and outgoing mail from the ship was documented.• Ensuring that all items for offloading in port were documented properly using landing manifests and given to the Port Agent. • Providing all departments on board with updated passenger manifests.• Overseeing the guest embarkation check-in procedures on board. • Preparing the disembarkation breakdown planning list.• Ensuring that all port costs were registered.• Ensuring that all guests received travel documentation folders before the end of the cruise. • Obtaining all the appropriate clearance information for guests and crew.• Ensuring that all transfers to and from the ship were charged accurately to the guest’s shipboard accounts.• Ensuring that all the embarkation check in staff were trained properly on the check-in procedures. • Liaison between port agents and ship’s management.• Management reporting.• Public address announcements.• Updating training manuals on the clearance process.• Training relief personnel.

Norwegian Sun is cruise ship with a 4-star rating, operated by Norwegian Cruise Line with a capacity of approx. 2400 guests and 1000 crew.

Grosch is a popular cafe restaurant in the historic center of Oslo known for its unique design, often used for private events.

Gamle Raadhus is a popular restaurant located in Oslo's first city hall from 1641, focusing on Norwegian ingredients and specialities run by the same people as Café Grosch.

Hotel Port Palace is a luxury 50-room boutique hotel in the heart of Monte Carlo.

The Grand first opened its doors in 1874 and is today a modern first-class international hotel regularly hosting celebrities and heads of state.