Cecilio Roque Email & Phone Number

Fort Meade, MD, US

• Provided network support services for devices such as hubs, bridges, routers and other hardware.
• Served as point of contact between site and upper echelon Tier 3 administrators, often requiring research to ascertain appropriate individual system solutions.
• Set up hardware and software in optimal configurations to meet network performance requirements.
• Installed equipment for data communications networks including cabling, wireless routers and telephone systems.
• Configured, managed and troubleshot VoIP and multi-media distributed systems and platforms.
• Monitored network capacity and performance to diagnose and resolve complex network problems.

Senior Information Technology Specialist, 11/2014 - 07/2016

• Maintain infrastructure services through enterprise-wide planning, standardizing procedures, effective troubleshooting methods and comprehensive support.
• Baseline configured software and hardware installations for end users; configured total of 800 organizational work stations.
• Created standard operating procedures to streamline BMC Enterprise (Remedy) processes and update procedures for support action consistency; Increased workload efficiency by 125%.
• Maintained configuration of multiple networks, documenting topology and logical information of IP addresses to physical addresses on Domain Services.
• Configured maintained and update of file servers, print servers and application servers and online storage in all departments.
• Implemented email notification system that provided users workstation requirements in order to reduce security guideline deactivation; reduced organizational down time by 75%.