Cecil King Email & Phone Number

Dieppe, New Brunswick, Canada

Intermediate Technical Analyst and Field Service Technician for JD Irving LTD. Provide technical support and service for a variety of clients in various locations and business types in Canada and the US. Participate in infrastructure upgrade projects such as Windows migration, site network upgrades and application upgrades.

Dieppe

Currently employed as a field services IT technician foe Midland transport /JD Irving. Responsibilities include routine site maintenance updating PC software and providing IT support for remote sites.

Moncton

My responsibilities include installing/replacing workstations and Point of Sale equipment in major retailers on a casual on-call basis as needed. Gaining experience with PC hardware and Point of Sale equipment

Moncton NB

Completed 5 week desktop refresh project for a major contact centre. Responsible for replacing workstations and monitors, configuring new workstations scrubbing and packing old assets for returns and completing daily reports

Moncton

Currently assigned as a desktop deployment technician for a major laptop rollout for Atlantic Lotto corporation. Developing and testing processes, assisting in implementation of new technologies and deploying laptops.

Moncton, New Brunswick

Provided Deskside support services for a large contact centre in the financial industry. Provided software support and hardware support, image workstations and post Windows 7 deployment support.

Dieppe, New Brunswick

Worked as a desktop support and Windows 7 deployment technician for JD IrvingResponsibilities include resolving user issues with hardware and software and building and deploying workstations for user requests. I deployed many Windows 7 desktops and laptops to various business units within JD Irving

Moncton

Floorwalker lead/Computer technician for Windows 7 deployment projects in the financial sector Assignments included floor walking support, ensuring workstations are successfully migrated to Windows 7, assisting users with post migration issues and software usability, tracking and reporting unresolvable issues to site technicians. Also performed migration.

Moncton

• Helpdesk Analyst 2004 – 2009, 2010 – 2014Provided help desk support by phone for ExxonMobil employees, contractors and third parties worldwide accessing the ExxonMobil computing network. Supported Windows NT, XP and 7.
• Reduced client downtime and improved productivity by delivering first contact resolution of client technical support issues.
• Improved processes by creating and updating Knowledge Base articles, assisting Help Desk in providing consistent first contact resolution on common client issues.
• Enhanced team performance by acting as go-to person for team members for technical or process questions on help desk calls.
• Facilitated IT portion of new hire training, ensuring new hires to BSC were introduced to ExxonMobil computing environment.Access Administration Analyst-Lotus Notes 2009 – 2010Worked access requests sent via BMC Remedy.
• Ensured client productivity by granting and managing secure access to ExxonMobil email and business applications.

Moncton, New Brunswick

• Acted as first level phone support for Rogers cable internet service customers. Assisted customers with internet connectivity, email configuration and troubleshooting and web browser issues.
• Improved customer satisfaction by acting as first point of contact, diagnosing and solving customer issues, documenting issues, and dispatching where necessary.

Moncton, New Brunswick

• Provided over the phone support for AOL Canada customers. Troubleshot and resolved customer issues with dialup and broadband connectivity on PC and Macintosh as well as the AOL service.
• Ensured customer satisfaction by resolving client issues at first contact, whenever possible and educating customers on the features and benefits of the AOL service.

Certified Novell Engineer Certification, System, Networking, And Lan/Wan Management/Manager

Obtained A+ , and CNE certifications

Diploma, Electronics Enginnering Technology