Cecille Garate

Cecille Garate Email and Phone Number

Productivity Consultant at Performia Australia @ Performia Australia
melbourne, victoria, australia
Cecille Garate's Location
Metro Manila, National Capital Region, Philippines, Philippines
About Cecille Garate

Extensive contact center experience spanning operations, training, and leadership development. Established and proven success in process development and execution, people management, and coaching with high positive impact to employee engagement, customer experience, performance, client relationship, revenue capture, and cost reduction. Experienced Team Lead with a demonstrated history of working in the outsourcing/offshoring industry. Skilled in Service Delivery, Customer Service, Technical Support, Coaching, and Employee Engagement.

Cecille Garate's Current Company Details
Performia Australia

Performia Australia

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Productivity Consultant at Performia Australia
melbourne, victoria, australia
Website:
performia.com.au
Employees:
5
Cecille Garate Work Experience Details
  • Performia Australia
    Productivity Consultant
    Performia Australia Nov 2019 - Present
    Ncr - National Capital Region, Philippines
    View
  • 株式会社シンプソン
    English Second Language Teacher
    株式会社シンプソン Oct 2017 - Present
    Japan
  • First Aid Pro
    Compliance And Recruitment Officer
    First Aid Pro May 2019 - Nov 2019
    Ncr - National Capital Region, Philippines
    View
  • Channel Partner Network
    Business Administrator, Sales And Marketing Manager
    Channel Partner Network Apr 2018 - Apr 2019
    Ncr - National Capital Region, Philippines
    - Handled Marketing via email, chat, SMS - Used various CRM tools (Zoho, Inside Sales) and online system tools- Coordinated with CEO directly for Marketing and Sales concerns- In charge of adding customers to CRM database, updating, extracting reports and monitoring sales calls and QA- In charge of weekly and monthly sales report- Support of Sales Team - creation of invoices via Paypal and checking of payments- Held daily meetings with Sales Team for collaboration and… Show more - Handled Marketing via email, chat, SMS - Used various CRM tools (Zoho, Inside Sales) and online system tools- Coordinated with CEO directly for Marketing and Sales concerns- In charge of adding customers to CRM database, updating, extracting reports and monitoring sales calls and QA- In charge of weekly and monthly sales report- Support of Sales Team - creation of invoices via Paypal and checking of payments- Held daily meetings with Sales Team for collaboration and attending to employee concerns- Planned digital and online marketing materials and worked with Graphic Designer for photos of products- Assisted in the management of company website and updating of products and product designs- Helped with the creation and management of Social Media pages (multiple Facebook accounts and Marketplace- Help in the launching of Amazon Store and handling of customer inquiries, customer requests and technical concerns- Handled Shopify and Ebay accounts and customer concerns- Helped in research and eventual launch of Lazada store- Handled and monitored inventory and procurement of products- Takes care of shipping and package tracking of customer orders as well as incoming product shipments- Handled incoming and outgoing call inquiries and email and SMS inquiries and orders- Monitoring of timesheets and time tracker (Hubstaff)- Used tools such as Google Suite, Google Drive, Skype, Zoom, RingCentral, TeamViewer, LastPass, Nord VPN, MailChimp- Calendar and Admin tasks management Show less
  • Sphere Knowledge Limited
    Customer Service Specialist
    Sphere Knowledge Limited Jan 2018 - Jan 2019
    Ncr - National Capital Region, Philippines
    - Assists Subject Matter Experts on any of their software related concerns, issues encountered with the platform or pay related questions
    View
  • Sphere Knowledge Limited
    Subject Matter Expert
    Sphere Knowledge Limited Sep 2017 - May 2018
    Ncr - National Capital Region, Philippines
    - Answers inquiries via chat mostly to assist students with their homework in English, Math, Science, Accountancy, Human Resources and other university subjects or general subjects for chit chat.
    View
  • Robinson Associated Development Ltd
    Work From Home Chat/ Text Operator
    Robinson Associated Development Ltd Sep 2017 - May 2018
    Ncr - National Capital Region, Philippines
  • Teletech
    Team Lead (Human Capital Shared Services)
    Teletech Nov 2016 - Dec 2017
    Novaliches
    Audit and Compliance & Payroll Support Team
    View
  • Teletech
    Team Lead (Human Capital Shared Services)
    Teletech Mar 2015 - Nov 2016
    Documents Management Team
    View
  • Teletech
    Interim Team Lead (Poc)
    Teletech Aug 2014 - Feb 2015
    View
  • Teletech
    Human Capital Shared Services Coordinator
    Teletech Oct 2013 - Aug 2014
    View
  • Teletech
    Global Workforce Management Specialist
    Teletech Jul 2012 - Sep 2013
    View
  • Teletech
    Digital Chat Associate
    Teletech May 2011 - Jun 2012
    View
  • Sykes
    Queue Manager
    Sykes Jan 2011 - May 2011
    View
  • Sykes
    Forum Moderator
    Sykes May 2010 - Dec 2010
    View
  • G-Ktv
    Proprietor
    G-Ktv Nov 2009 - May 2011
    - owner of restaurant and KTV bar
  • Nco Customer Management, Inc.
    Chat Support - Technical & Billing
    Nco Customer Management, Inc. Aug 2005 - Nov 2009
    View
  • Nco Customer Management, Inc.
    Technical Support Representative
    Nco Customer Management, Inc. May 2005 - Jul 2005
    View
  • 3G Access Computer And Playstation Shop
    Business Owner
    3G Access Computer And Playstation Shop Feb 1999 - Mar 2005
    Ncr - National Capital Region, Philippines
    View
  • Cuevas, Salcedo Law Office And Associates
    Administrative Officer
    Cuevas, Salcedo Law Office And Associates Jun 1997 - Oct 1999
    Ncr - National Capital Region, Philippines
  • Pizza Hut
    Pizza Hut Professional
    Pizza Hut Jun 1993 - May 1996
    Ncr - National Capital Region, Philippines
    Pizza Hut Service Crew
    View

Cecille Garate Skills

Leadership Customer Experience Bpo Employee Engagement Human Resources Business Process Outsourcing Recruitment Customer Satisfaction Vendor Management Team Management Team Leadership Process Improvement Workforce Management Contact Centers Employee Relations Customer Service Technical Support Business Process Improvement Management Coaching Outsourcing Call Centers Service Delivery Recruiting Performance Management

Cecille Garate Education Details

Frequently Asked Questions about Cecille Garate

What company does Cecille Garate work for?

Cecille Garate works for Performia Australia

What is Cecille Garate's role at the current company?

Cecille Garate's current role is Productivity Consultant at Performia Australia.

What schools did Cecille Garate attend?

Cecille Garate attended University Of Santo Tomas, Far Eastern University, Philippine School Of Business Administration.

What skills is Cecille Garate known for?

Cecille Garate has skills like Leadership, Customer Experience, Bpo, Employee Engagement, Human Resources, Business Process Outsourcing, Recruitment, Customer Satisfaction, Vendor Management, Team Management, Team Leadership, Process Improvement.

Who are Cecille Garate's colleagues?

Cecille Garate's colleagues are Shaarnu Ganesh, Megan Bain, Chyntia Siswanto, Jaz Fox.

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