Cecille Castro Email & Phone Number

Ncr - National Capital Region, Philippines

• Sources resume of qualified candidates for specific job orders, using job boards, applicant tracking systems, company websites, etc;• Conducts phone interviews to pre-screen candidates, verifies their qualifications, availability and compensation requirements; documents these interviews;• Sets up interviews between candidates and hiring managers;• Involves in recruiting passive candidates, through phone calls, emails, and general relationship-building and• Makes recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions.

One E-Com Center Building, Moa Complex, Harbor Dr, Pasay, 1300 Metro Manila

• Researched compensation and benefits policies and plans. • Monitored and researched compensation and benefits trends. • Compared benefits and compensation plans, job classifications, and salaries through data and cost analyses.• Ensured employees know what benefits are offered by the company.• Assisted employees with the enrollment process for savings and insurance schemes. • Answered any questions employees have about their benefits. • Communicated with insurance and savings providers to resolve issues.• Ensured employees know what benefits are offered by the company.• Assisted employees with the enrollment process for savings and insurance schemes. • Answered any questions employees have about their benefits. • Communicated with insurance and savings providers to resolve issues.

3Rd Floor Sm City Dasmariñas, Governor'S Dr, Barangay Sampaloc 1, Dasma. Cavite

• Resolved customer complaints via phone, email, mail, or social media.• Used telephones to reach out to customers and verify account information.• Greeted customers warmly and ascertain the problem or reason for calling.• Cancelled or upgrade accounts.• Assisted with placement of orders, refunds, or exchanges.• Advised on company information.• Took payment information and other pertinent information such as addresses and phone numbers.• Placed or canceled orders.• Answered questions about warranties or terms of sale.• Acted as the company gatekeeper.• Suggested solutions when a product malfunctions.• Handled product recalls.• Attempted to persuade the customer to reconsider cancellation.• Informed customers of deals and promotions.• Sell products and services.• Utilized computer technology to handle high call volumes.• Worked with the customer service manager to ensure proper customer service was being delivered.• Closed out or open call records.• Compiled reports on overall customer satisfaction.• Read from scripts.• Handled changes in policies or renewals.