• Currently working as the Lead TRID Specialist in the Investor Fulfillment Department.• Generate weekly production reports to inform management of team’s progress and potential trends. • Collaborate with the Suspense team by expediting requests in order to clear investor suspenses.• Review the validity of Quest audit findings and provide a response in a timely manner.• Follow compliance rules while auditing company’s final borrower’s closing disclosure.• Practice quality control when cross-matching final CD with title/escrow company’s settlement agent’s settlement statement. • Close out loan file and re-disclose corrected post-closing CD to the borrower.• Request for tolerance cure and issue a refund check to the borrower as a result of payment over legal limit.• Communicate with funders to resolve discrepancies and issue suspense notices.• Assist in a project for the Insuring Department by producing a pass or fail CD/SASS comparison report and completing FHA Investor Pre-Endorsement checklist.• Train new hires in day-to-day duties, while also building rapport.• Order and maintain inventory of office supplies and equipment for the team.

• Worked for the Assessor/Recorder/County Clerk (ARCC) in Kearny Mesa and Downtown.• Researched assessor's parcel number(s) using MainFrame and ApplicationXtender software.• Labeled, sorted, and scanned property plans.• Categorized scanned property plans according to area and book number.• Indexed scanned property plans into County's database system using Kofax Capture software.• Maintained record of inventory in the plan room.• Trained workmates in day-to-day duties.• Provided internal customer service.• Participated in a project regarding timeshares by verifying and/or correcting information listed on the County's database system.• Completed project objectives before weekly deadlines. • Prepared postal shipping labels, envelopes, and notices.• Filed taxpayers' records by alpha-numerical order.

• Interned for the Department of Health and Human Services/Office of Inspector General/Office of Audit Services (DHHS/OIG/OAS).• Created audit report outline and summary analysis report for the supervisor and lead senior auditors.• Developed basic skills in using TeamMate software.• Assisted auditors during a meeting by organizing confidential patient records.• Noted contents discussed during meetings.• Hosted a conference call for the auditors and their auditee.