Cecillia Christianto Email and Phone Number

I currently hold a casual position at Kata Kita, a highly-rated restaurant in Melbourne CBD known for its concept of casual fine-dining and emphasis on exceptional customer service. The scope of my duties in this role entails:• Guest management: courteously escorting over 100 guests in a 4-hour-shift to ensure smooth service and positive dining experience• Customer Service: consistently delivers high-quality customer service by being proficient in food and beverage service and addressing guest inquiries and special requests, demonstrates multitasking abilities, and upholds a standard of professionalism in fast-paced environments• Internal collaboration: demonstrated effective teamwork, leadership, delegation, and clear communication with kitchen staffThroughout my tenure, I've honed my team-working skills, seamlessly transitioning between being a supportive team player and taking leadership initiatives when necessary. I've effectively communicated with both kitchen staff and guests to ensure a smooth dining experience, demonstrating my ability to excel in a fast-paced environment while delivering top-notch customer service.Throughout my experience, I have successfully developed my teamwork abilities, seamlessly transitioning between being a supportive team player and taking leadership initiatives when necessary. Furthermore, my capacity to communicate effectively with both kitchen staff and guests has been instrumental in ensuring a smooth dining experience. In addition, I have advanced my customer service skills and the ability to multitask efficiently, enabling me to succeed in a high-pressure environment while consistently delivering exceptional service.

Previously, I served as a part-time All Rounder at Gotcha, a Melbourne-based F&B establishment, where efficiency in operational tasks was paramount. In this role, my duties and responsibilities include:• Beverage making: effectively learnt and applied new beverage-making information while being able to quickly adapt to high-pressure environments• Work space management: managed cleanliness, store appearance, and timely restocking for operational efficiency• POS Management: Accurately performed checkout procedures, processing payments based on orders via cash and EFTPOSDuring my time at Gotcha, I gained first-hand experience to develop a strong delegation and team-working skills through effective collaboration with colleagues, ensuring smooth task operations. Demonstrating adaptability to high-pressure environments, I also honed my ability to take initiative by working independently with minimal supervision, showcasing my ability to take ownership of responsibilities.I quickly mastered necessary procedures and practically implemented them, resulting in the completion of my training period two weeks ahead of schedule. Within just one month of employment, I earned the trust to conduct opening and closing procedures and delegate tasks effectively.

During a summer internship at Pusaka Jaya Motor, a business within the spare parts industry, I had the opportunity to provide valuable retail and administrative support. My responsibilities are as follows:• Transactions and customer assistance: provided customer support with checkout processes including cash, EFTPOS, bank transfer and credit, as well as facilitating returns and addressing general inquiries• Provided basic administrative support: generate invoices, data entry, word processing, and handling ad-hoc administrative duties• Engagement: delivered effective communication and customer service by assisting numerous customers with different needsThrough this experience, I enhanced my communication and customer service skills by assisting a diverse range of customers with varying needs. Operating the cashier effectively, I acquired valuable skills in managing accurate and timely checkout procedures. This role also required me to thrive in a dynamic, fast-paced environment due to its high customer turnover rate. As a result, this experience has polished my ability to analyze situations and efficiently manage tasks amidst constant change.