Cecillia Dates Email & Phone Number

Wilkes-Barre, Pennsylvania, United States

• Serve as lead point of contact for assigned client portfolio• Effectively transition customers from Sales to Implementation through a seamless onboarding process• Lead weekly and/or monthly status calls with customers, including ownership of agenda and follow-ups• Develop quarterly business reviews for each account and present both externally to the customer and internally to the business leaders• Work with clients monthly to develop volume and financial forecasts• Assist… Show more • Serve as lead point of contact for assigned client portfolio• Effectively transition customers from Sales to Implementation through a seamless onboarding process• Lead weekly and/or monthly status calls with customers, including ownership of agenda and follow-ups• Develop quarterly business reviews for each account and present both externally to the customer and internally to the business leaders• Work with clients monthly to develop volume and financial forecasts• Assist with the development and sharing of best practices with internal teams and clients in order to deliver exceptional client experience and value• Regularly share customer feedback for product improvements with Product Management Team• Ensure all new client requests, features and/or services have been discussed and delivery dates agreed to by the Product and Operations Teams prior to committing to the customer• Make effective use of MasonHub’s tools and processes, specifically Zendesk, Zendesk Sell etc. Show less

Hanover, Pennsylvania, United States

Wilkes-Barre, Pennsylvania, United States

Remote

• Accountable for the operational efficiency and quality of service• Review and maintain cost, quality, and customer service metrics• Validation of weekly motor carrier partner pay.• Onboarding and creating a network of contracted drivers and installers• Address and resolve partner questions and concerns.• Professionally manage the coordination of load-out and ensuring everyone has assigned orders daily.• Perform weekly inventory audit.• Manage the day-to-day POD… Show more • Accountable for the operational efficiency and quality of service• Review and maintain cost, quality, and customer service metrics• Validation of weekly motor carrier partner pay.• Onboarding and creating a network of contracted drivers and installers• Address and resolve partner questions and concerns.• Professionally manage the coordination of load-out and ensuring everyone has assigned orders daily.• Perform weekly inventory audit.• Manage the day-to-day POD process including collection and weekly audit of documents.• Responsible for the compliance of all administrative paperwork associated with business activityincluding, OSHA, carrier partner credentials and cargo paperwork.• Seek and solicit local market independent motor carrier partners for contracting, following complianceobjectives, operational standards, and cost efficiencies.• Act as a liaison between local customers, warehousing partners, motor carrier partners and theCRST Home Solutions Corporate Office. Exercise professional judgment and diplomatic approach to issuemanagement and resolution.• Hire, train and maintain on-going relationship with department staff. Includes training, development,and performance review. Show less

• Manage all clerical/administrative tasks and other activities that ensure the operations of the companystay organized and efficient.• Answer and direct incoming phone calls and email communications.• Maintain vendor and customer contacts in CRM (Customer Relations Management) System.• Perform all accounting duties including reconciliation of daily revenue and bank reports.• Create purchase orders, sends copy to supplier and confirms all requirements have been met… Show more • Manage all clerical/administrative tasks and other activities that ensure the operations of the companystay organized and efficient.• Answer and direct incoming phone calls and email communications.• Maintain vendor and customer contacts in CRM (Customer Relations Management) System.• Perform all accounting duties including reconciliation of daily revenue and bank reports.• Create purchase orders, sends copy to supplier and confirms all requirements have been met bysupplier.• Manage and facilitate necessary documentation for awarded projects (Government, Private, andPublic)• Point of contact for internal and external clients/customer.• Data entry in QuickBooks Online, Microsoft Excel, Google Docs, etc.• Manage property (e.g. utility installation or repairs, security monitoring)• Employee onboarding and continuous maintenance of employee records Show less

• Assign loads and plan, route, and monitor freight movement to provide safe on-time service and meetcustomer requirements, including managing exceptions on that freight and driver ETA adjustments basedon pick-up and delivery schedules, and other environmental factors on the road.• Responsible for company's safety culture to include daily driver safety messages, monthly driversafety briefings, quarterly driver training, annual reviews, and enforce company policies to ensure… Show more • Assign loads and plan, route, and monitor freight movement to provide safe on-time service and meetcustomer requirements, including managing exceptions on that freight and driver ETA adjustments basedon pick-up and delivery schedules, and other environmental factors on the road.• Responsible for company's safety culture to include daily driver safety messages, monthly driversafety briefings, quarterly driver training, annual reviews, and enforce company policies to ensure DOTcompliance and company safety requirements are being met.• Work with drivers, customers, and company personnel to resolve service issues, routing and/orplanning, mechanical problems, pay related issues, etc.• Manage yard including checking/inspecting equipment.• Coordinate with maintenance to ensure all regular preventative maintenance services are scheduledon time and all safety related mechanical issues are fixed for account equipment.• Perform administrative duties such as payroll, management of the Net-Revenue budget, drivercounseling, accident reviews, filing and documenting, resolving pay issues, analyzing P&L statements,invoicing and/or creating operational or financial reports.• Manage inventory, assets, customer pools and/or assignment of drivers to balance equipment inmarket.• Conduct analysis of fleet operations and profitability for continuous improvement, determine andmeasure key performance indicators, and create, maintain and present customer specific reporting andfinancial analysis. Show less

• Collaborate with multiple business functions to identify their priorities and help clients make appropriatestrategic decisions aligned with the business plan for the year.• Analyze functional requirements of clients to build models using Python/R and make data-driven andimportant metric focused recommendations.• Organize / actively engaged in workshops, recurring meetings with the key partners to drive Inventoryreduction opportunities.• Document the end-to-end process,… Show more • Collaborate with multiple business functions to identify their priorities and help clients make appropriatestrategic decisions aligned with the business plan for the year.• Analyze functional requirements of clients to build models using Python/R and make data-driven andimportant metric focused recommendations.• Organize / actively engaged in workshops, recurring meetings with the key partners to drive Inventoryreduction opportunities.• Document the end-to-end process, project scope, requirements to prepare a detailed project withtimelines and deliverables during each time period. Show less

Provide timely support via phone, email or live chat to customers regarding orders, product, services, problem situations or other inquiries.Acts as a liaison between the customer, dealer, outside sales, and internal departmentsOrder ProcessingOrder ManagementReverse LogisticsSupport customers with pool date coordination, rush shipment arrangements, and problem resolutionRecord details of customer contacts and actions takenManage and act as the single point of… Show more Provide timely support via phone, email or live chat to customers regarding orders, product, services, problem situations or other inquiries.Acts as a liaison between the customer, dealer, outside sales, and internal departmentsOrder ProcessingOrder ManagementReverse LogisticsSupport customers with pool date coordination, rush shipment arrangements, and problem resolutionRecord details of customer contacts and actions takenManage and act as the single point of contact for an assigned sales territoryApprove (or deny), process, and facilitate Return Merchandise Authorizations.Work closely with the credit department to resolve disputed invoices on dealer accounts.Assist customers with invoice discrepancies and make corrections as necessaryProvide feedback to company leaders on the efficiency of the customer service process, product/service, failures or customer concerns.Provide case summaries, analysis and recommendations to Leadership as necessary Show less

Hanover Township, Pa

Verify insurance eligibility and benefits of patients with private, Medicaid, and Medicare insurance coverage.Verify insurance information for accuracy and completeness and resolves discrepancies as needed.Submit necessary documentation to obtain prior authorization from private, Medicaid, and Medicare insurance providers as necessaryReview and document patient clinical documentation as required insurance reimbursement.Obtain verbal or written authorization for medical treatment… Show more Verify insurance eligibility and benefits of patients with private, Medicaid, and Medicare insurance coverage.Verify insurance information for accuracy and completeness and resolves discrepancies as needed.Submit necessary documentation to obtain prior authorization from private, Medicaid, and Medicare insurance providers as necessaryReview and document patient clinical documentation as required insurance reimbursement.Obtain verbal or written authorization for medical treatment from appropriate sources.Contact the patient to advise: of the order placed by their physician or care team on their behalf and to confirm all patient demographic information; to communicate any financial responsibilities and/or additional information necessary for processing the order received as appropriate.Process information received from intake and service personnel on new and existing patientsMaintain appropriate documentation received with order and conduct patient follow-up as applicable.Resolves patient complaints by identifying problems and coordinating appropriate corrective actionComplies with and adheres to all regulatory compliance areas, policies and procedures, and “best practices” Show less

• Provided daily leadership and direction in high-volume call center• Administer ongoing feedback and coaching to staff.• Conducted audits for quality, accuracy and adherence to standards and procedures.• Facilitated team meetings, external and internal partner meetings.• Document all issues related to call center performance• Validate, review and monitor escalations received from both external clients and internal colleagues• Create case summaries, analysis and… Show more • Provided daily leadership and direction in high-volume call center• Administer ongoing feedback and coaching to staff.• Conducted audits for quality, accuracy and adherence to standards and procedures.• Facilitated team meetings, external and internal partner meetings.• Document all issues related to call center performance• Validate, review and monitor escalations received from both external clients and internal colleagues• Create case summaries, analysis and recommendations to business partners• Report on client support issues and opportunities, and assist in enhancing training programs• Use internal systems to track calls, tickets, chats, and escalations.• Quarterly review of policies and procedures used by call center staff for continued improvement andcustomer satisfaction.• Proactively handle and address escalated customer contacts and/or sensitive situations that arrivefrom a multitude of sources Show less

Wilkes Barre

Oversee daily salon operationsHire and train beauticians, as neededOrganize employees’ shiftsOrder beauty products and replenish stock as necessaryArrange for regular maintenance services for all equipmentApply hygiene practices across all beauty stationsMaintain staff records, including salaries and working schedulesPromote services, products and discounts on social mediaReceive payments from clients and track all transactionsKeep updated records of costs… Show more Oversee daily salon operationsHire and train beauticians, as neededOrganize employees’ shiftsOrder beauty products and replenish stock as necessaryArrange for regular maintenance services for all equipmentApply hygiene practices across all beauty stationsMaintain staff records, including salaries and working schedulesPromote services, products and discounts on social mediaReceive payments from clients and track all transactionsKeep updated records of costs and revenues (e.g. daily, monthly and quarterly) Show less

Scranton, Pennsylvania Area

Welcome patients and visitorsSchedule patient appointments in person or by telephoneKeeps patient appointments on schedule by notifying provider of patient's arrivalEnsure availability of treatment information by filing and retrieving patient records as required.Maintain patient accounts by obtaining, recording, and updating personal and financial information.Record and collect patient chargesProtect patients' rights by maintaining confidentiality of personal and… Show more Welcome patients and visitorsSchedule patient appointments in person or by telephoneKeeps patient appointments on schedule by notifying provider of patient's arrivalEnsure availability of treatment information by filing and retrieving patient records as required.Maintain patient accounts by obtaining, recording, and updating personal and financial information.Record and collect patient chargesProtect patients' rights by maintaining confidentiality of personal and financial information. Show less

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Science - Bs, Business Administration, Management And Operations

Certificate, Human Resource Management