Cecil Tolentino Sondag Email & Phone Number

Makati

- Creates test plan, scenarios and scripts- Participates in product design reviews, providing input on functional requirements, product designs, schedules or potential problem- Provides level of effort for new and existing clients undergoing a significant change in functionality- Performs functional, regression and integration testing- Document defects.

Makati

- Lead QA for a financial account, who contributed in creating the standard guidelines on how to evaluate the calls of assigned agents- Exposure on different type of accounts such as hotel and reservation, health insurance, online radio and satellite TV cable- Performed weekly call monitoring. Monitored performance of new trainees and assigned production.

Makati

- Received calls for a financial account - Answered queries, processed and checked status of over the phone loan and credit card applications- Assisted in answering queries of new trainees when processing calls on their first week on the production floor

Pasig

- Conducted training and provided support to clients about numbering and bar coding, electronic data interchange, and global data synchronization- Checked computation of check digit for client’s assigned barcode numbers, ensured that there’s no duplicate product assigned- Performed other administrative tasks assigned