Cecily Clark Email and Phone Number

Customer onboarding, training, and supportMaking customers aware of resources such as knowledgebase articles, tutorials, how-to videos, and webinarsGathering customer feedback and sharing it internally to improve the product and/or establish better Customer Support practicesAnalyzing customer data and helping them discover aspects of the product that are most beneficial to themCarrying out periodic health checks to avoid churnFirefighting during account escalationsAccount management and renewalsKeeping customers updated on changes to the product they’re using, new features, and new products they might find usefulEncouraging customer advocacy through internal NPS surveys, external reviews, case studies, testimonials, and referrals

Responsible for creating and maintaining an organizational structure for the Company's files as well as other projects as assigned within the legal department.