Cecily J. E. Email & Phone Number

Charlotte, Nc, Us

Charlotte, North Carolina, United States

Serve as primary contact for staff and clients for project timeline, accounting inquiries and scheduling meetings. Manage multiple office calendars (office, principal, travel, etc.) to schedule vendor presentations, regional office meetings and staff PTO. Generate client invoices, submit vendor invoices and maintain financial database Responsible for client collections including phone calls, letters, spreadsheets and requested backup for client invoices.Manage administrative services budget, and coordinate with property manager. Plan all in-house events (luncheons, holidays, regional conferences).

Charlotte, North Carolina Area

Managed the performance and training of registration department to achieve client satisfaction and ultimately the project delivery of registration sites/services for over a 100+ event per year workload.Oversaw growth of registration department from $50,000 to $2.5 million in revenue.Created training programs, hired and developed team from 2 to 10 team members. Managed all aspects of conference registration (pre-planning, website builds, attendee customer service, vendor coordination, on-site execution, post-show reporting) for events ranging from 500 to 30,000 attendees. Oversaw strategic, operational, and administrative programs, projects, and services to develop Registration department skills and industry experience.Managed channel relationships with strategic technology partners.

Charlotte, North Carolina Area

Developed and implemented registration solutions for non-profit association conferences, tradeshows and corporate events. Including, but is not limited to, the creation and maintenance of all registration websites, conference schedules and registration deliverables.Directed work flow through all organizational departments, including upper management and information technology, to ensure deadlines were delivered on schedule and within scope.Collaborated with clients on registration planning which included website creation, database imports and on-site staff coordination and management. Maintained registration databases for multiple tradeshows including database imports/exports and all financial data. Monitored registration counts, marketing and financial data to produce reports for pre-show, on-site and post-show analysis. Trained internal and external customers on EPIC proprietary registration software and procedures. Coordinated and negotiated with multiple service provider vendors to ensure timely fulfillment of registration deliverables.

Las Vegas, Nevada

Developed quality relationships with mortgage brokers and mortgage bankers to originate loans in the Prime Market.Created and directed broker training sessions on detailed product information and sales techniques. Conducted service analysis and identified trends in all areas to proactively improve client experience.

Communication, General

Business Administration And Management, General