Ceci Nguyen Email & Phone Number

Kirkland, Wa, Us

Kent, Wa, Us

Greater Seattle Area

Zillow Home Loans, LLC NMLS #102871301 2nd AveSuite 3100-A Seattle, WA 98101http://www.zillowhomeloans.com/

Developed and led a pioneering team of Market Advisors, a team of licensed loan officers dedicated to fostering strong relationships between loan officers and agents across 36 markets. Designed and implemented foundational onboarding elements, ensuring the seamless integration and training of premier agent in the Enhanced Markets. Collaborated cross-functionally on reporting structures, and engagement efforts to ensure alignment and performance transparency. Managed and motivated a team of 15, driving high engagement and results with over 102 partners impacted.

Seattle, Washington, United States

Led a team of 10 loan officers focused on building and strengthening relationships with premier agent partners across key markets, including Raleigh, NC; Atlanta, GA; San Antonio, TX; and Phoenix, AZ. Represented Zillow Home Loans (ZHL) in front-line efforts, collaborating cross-functionally on programs and pilots involving ZHL and premier agent partners. Played a pivotal role in the development and implementation of the dedicated loan officer model, driving alignment and success in initial in-market efforts with six key partners.Highlighted Accomplishments:Developed and launched the dedicated loan officer model, establishing a scalable framework for premier agent partnerships.Scaled and grew Zillow Offers efforts by creating the Purchase Loan Officer Assistant role, streamlining operations and improving efficiency.Designed and implemented training programs for the Purchase Loan Officer Assistant role, successfully scaling efforts across the entire sales floor from 3 to 10.Represented ZHL in strategic partner meetings, strengthening collaboration and mutual success.Supported ZHL's initial in-market expansion efforts, building a foundation for future growth in four major markets.Successfully managed relationships and engagement with six key partners, driving alignment and results.

Contributed to Zillow Offers initiatives and played a key role in establishing the initial premier partner relationship in Fayetteville, AR. Worked closely with data scientists to analyze and enhance Zillow Offers strategies, supporting the development and execution of business-focused solutions that drove growth and efficiency.

As a Loan Officer Member Direct, I partner with members to provide loan options for purchasing or refinancing a home and serve as a liaison with Underwriters and Processers holding individuals accountable for closing within timeline expectations. Some of my key contributions include:Selected to serve on the Loan Officer Council to collaborate with leaders on projects and initiatives to advance goals.Represented BECU in a social media interview and with an elevator speech for the National Association of Hispanic Real Estate Professionals, a local Realtor Charter.

Eastside Financial Center

As a Mortgage Advisor, I led efforts to deliver streamlined lending by proactively identifying obstacles and developing solutions, ensuring regulatory compliance, and developing job resources. Some of my key contributions include:Represented BECU during realtor networking events and delivered elevator speeches about products and services. Cultivated relationships and worked closely with business development manager to bring realtor relationships into consumer direct environment. Developed and presented a Communication Roadmap to senior leaders as a solution to guide all-parties in the mortgage transaction ultimately improving member and realtor experience and for use in staff training.Presented and executed an internal marketing project within BECU’s East District to promote the new Mortgage Advisors at BECU’s Eastside Financial Center. Established a “Road Show” to have the advisory team visit local branches promoting branch and mortgage assistance available to increase leads and mortgage traffic to the branch. Recognized for outstanding service and commitment to customers achieving the top 3 NPS score in the department

As a Real Estate Assistant, I assisted with transaction coordination, managed wholesale home lists, and organized budget lists for remodel projects.Assisted in social media branding and delivered direct marketing to local homeowners to obtain more inventory.

As a Service Manager, I managed service operations with a team of 6 Tellers including coaching and development, reporting and analysis, regulatory compliance, and supervision of cash transactions, money movements, and locating cash differences. Some of my key contributions include:Provided engaged leadership and development promoting the district priorities and Wells Fargo’s Customer Roadmap.Analyzed customer survey data, sales reports, and behavior matrixes to support Store Manager Initiatives, strategy development, and defining monthly goals.Implemented Foreign Currency onboarding and training on new systems with a process ensuring regulatory compliance.Delivered consistently exceptional service achieving #1 ran in customer satisfaction for the district.

Tacoma, Wa

As a Mortgage Loan Originator, I established personal brand in the Puget Sound area utilizing marketing and networking strategies with local realtors and potential clients. Some of my key contributions include:Secured an In-House Lending contract with Weichert Realtors, Premier Properties providing the value of 20 new realtors and potential business from the branch. Contributed to the integration of the Agent Marketing system for Weichert Realtors supporting digital marketing, SEO, and the capturing of increased sales opportunities. Partnered with new and tenured realtors with digital marketing solutions, promotions, and personal branding strategy.Facilitated and leveraged First-Time Home Buyer Classes for the community to network and build new realtor partnerships

As a Personal Banker, I led credit operations with a team of 21 employees including strategic communications, marketing, team leadership, and client relationship management. Some of my key contributions include: Facilitated sales management meetings and employee coaching to develop skills and improve performance. Liaised with customer, loan processors, underwriters, title/escrow companies, and realtors regarding mortgage transactions. Conducted in-depth analysis on client financial status to identify and recommend loan products.  Served as an interim manager for 6 months managing a team of 21 employees during the transition.

• Maintain customer files and gather all information needed for submission.• Research and analyze mortgage program options.• Liaison between customer, loan processors, underwriters, title/escrow companies, and realtors. • Marketing and self-promotions to bank, real estate, and title/escrow partners. • Promotion of Wells Fargo banking/services to prospective customers. • Meeting with existing clients to review their current financial situation, credit beau report, and illustrating financial solutions.