Ceci Nguyen Email & Phone Number

Kent, WA, US

Greater Seattle Area

Zillow Home Loans, LLC NMLS #102871301 2nd AveSuite 3100-A Seattle, WA 98101http://www.zillowhomeloans.com/

Developed and led a pioneering team of Market Advisors, a team of licensed loan officers dedicated to fostering strong relationships between loan officers and agents across 36 markets. Designed and implemented foundational onboarding elements, ensuring the seamless integration and training of premier agent in the Enhanced Markets. Collaborated.

Seattle, Washington, United States

Led a team of 10 loan officers focused on building and strengthening relationships with premier agent partners across key markets, including Raleigh, NC; Atlanta, GA; San Antonio, TX; and Phoenix, AZ. Represented Zillow Home Loans (ZHL) in front-line efforts, collaborating cross-functionally on programs and pilots involving ZHL and premier agent partners..

Contributed to Zillow Offers initiatives and played a key role in establishing the initial premier partner relationship in Fayetteville, AR. Worked closely with data scientists to analyze and enhance Zillow Offers strategies, supporting the development and execution of business-focused solutions that drove growth and efficiency.

As a Loan Officer Member Direct, I partner with members to provide loan options for purchasing or refinancing a home and serve as a liaison with Underwriters and Processers holding individuals accountable for closing within timeline expectations. Some of my key contributions include:Selected to serve on the Loan Officer Council to collaborate with leaders.

Eastside Financial Center

As a Mortgage Advisor, I led efforts to deliver streamlined lending by proactively identifying obstacles and developing solutions, ensuring regulatory compliance, and developing job resources. Some of my key contributions include:Represented BECU during realtor networking events and delivered elevator speeches about products and services. Cultivated.

As a Real Estate Assistant, I assisted with transaction coordination, managed wholesale home lists, and organized budget lists for remodel projects.Assisted in social media branding and delivered direct marketing to local homeowners to obtain more inventory.

As a Service Manager, I managed service operations with a team of 6 Tellers including coaching and development, reporting and analysis, regulatory compliance, and supervision of cash transactions, money movements, and locating cash differences. Some of my key contributions include:Provided engaged leadership and development promoting the district.

Tacoma, WA

As a Mortgage Loan Originator, I established personal brand in the Puget Sound area utilizing marketing and networking strategies with local realtors and potential clients. Some of my key contributions include:Secured an In-House Lending contract with Weichert Realtors, Premier Properties providing the value of 20 new realtors and potential business from.

As a Personal Banker, I led credit operations with a team of 21 employees including strategic communications, marketing, team leadership, and client relationship management. Some of my key contributions include: Facilitated sales management meetings and employee coaching to develop skills and improve performance. Liaised with customer, loan processors.

• Maintain customer files and gather all information needed for submission.
• Research and analyze mortgage program options.
• Liaison between customer, loan processors, underwriters, title/escrow companies, and realtors.
• Marketing and self-promotions to bank, real estate, and title/escrow partners.
• Promotion of Wells Fargo banking/services to prospective customers.
• Meeting with existing clients to review their current financial situation, credit beau report, and illustrating financial solutions.