Serve as liaison between customer support team, management and customer to improve customer service and business productivity, Analyze customer complaints and provide appropriate corrective actions.Assist directly or route customers to the appropriate personnel for assistance.Maintain weekly reports on customer inquiries, responses and feedback so as to develop customer service trends. Prepare documentation and reports on routine customer correspondence for future reference purpose.

Monitor new, and existing accounts by ensuring high-quality service on a day to day basis. Orchestrate, and implemented, operational strategies to guarantee integrity- based sales and business practices. Evaluate, and provide feedback to team members on their individual performance.Attained sales and appointment setting quotas, as well as provide new clientele with value added tools to insure greater service.Consulted with administration weekly to centralize the proper direction of business.

Served as the primary point of contact for all guests entering fitness club. Oversaw the timely check-in process for club patrons. Consulted upon a sizeable volume of customer inquiries regarding: club policies, membership rates and fitness objectives.Evaluated and resolve customer complaints.Ensured point of sale activities consisting of purchases, returns, and exchanges.

Successfully screened a volume of 75-80 inbound calls daily. Provided effective and timely resolution to a wide array of customer concerns. Demonstrated best judgment in the disbursements of adjustments and credits. Increased the customer experience by providing information on rate plans, and services through up selling opportunities.

Screened incoming calls and assisted callers to the proper department. Successfully organized appointments between employees and clients. Prepared, filed, and handled company documents.