Cecy Tan Email & Phone Number

Petaling Jaya, Selangor, Malaysia

• Regulate standardization of similar software application features across X-Series products (ContractX, HRX, PropertyX, RentX, HotelX, MenuX, AccountX).• Manage and maintain SOP & related documents for Academy team and X-Series products.• Facilitate in design and development of new product – HRX.• Develop product specification document and work/coordinate with R&D team, Consultant team and UI team for product specification gathering.• Engage in product testing, develop test script, compile/share test result and explain product features to R&D team for ensure product stability is optimal.• Meet with project team regularly to review project deliverables and deadlines.• Develop & review training materials including User Guide for X-Series products.• Conduct training to customer and achieved customer’s total satisfaction.• Foster the team on how to present/conduct training and system walkthrough, also review the mock training by subordinates for X-Series products.

Petaling Jaya, Selangor, Malaysia

• Gather, analyse and formalize client's business requirements and processes, evaluate the feasibility of implementation and manage the scope of projects.• Document client requirement specifications including Data Workflows, Mock-up screens, Use Cases, Data Schema Design and etc.• Collaborate with Research and Development team to gather customer feedback, contribute to design for the improvement of existing product and the development of new offerings, deliver solutions as per client needs.• Test the functionality and non-functionality of new enhancement or customization and document test result in JIRA system.• Develop product reference document and product courseware for customers.• Implementation, data migration, configuration & testing, troubleshooting & technical support and conduct training to customers for HRMS.• Address customers’ queries in timely manner.

Shah Alam, Selangor, Malaysia

• Responsible for system implementation and project management for various size companies to ensure project implementation deadline is met with proper resource allocation, passed UAT and project coordination with various parties.• Business requirement study to understand operation flow for enhance efficiency, productivity and cost saving for clients.• Implementation and conduct training to customers for Goods & Services Tax (GST) and Sales & Services Tax (SST) on settings in Sage 300 ERP.• Pre-sales: design and prepare products demonstration, provide products demonstration to prospects with prospects’ demo requirements.• Consultant for products: Sage 300 ERP (financial modules, distribution modules, project and job costing), Sage Intelligence Reporting Cloud, Norming Asset Management, Norming Resource Manager, Orchid Systems, Peresoft Cashbook, Auto Simply, UBS.• Serve as liaison and build effective working relationships with business principal and external partners.• Conduct training for administrators and end users based on clients’ business operation, including prepare training manuals and customization of financial statements.• Provide thorough supports through phone, email, on-site visit to clients’ office and problem resolution for clients.

Klang, Selangor, Malaysia

• Updated and maintained accounts payable and cashbook.• Performed bank reconciliations.• Prepared checks and reconciliation between accounts payable and suppliers’ statement.

Klang, Selangor, Malaysia

• Auditing of private limited companies of various sizes, including supervising of some audit junior staffs.• Performed basic tax computations.• Reviewed, checked and highlighted incorrect entries, omissions or wrong classifications in the clients’ accounts.• Assessed the clients’ system of internal control and documentation.• Prepared management reports and perform costing works with production schedules and summarized operation reports.

Chartered Institute Management Of Accountants – Diploma In Management Accounting, Accounting And Business/Management

London Chamber Of Commerce And Industry – Diploma In Accounting, Accounting