Cecilia Fernandez Email & Phone Number

Florida, United States

Florida, United States

Providing best practice recommendations and expert-level application support to clients, assist in solving point-in-time challenges, and partner with the client to increase the effective use and adoption of the Cornerstone solution.

Miami/Fort Lauderdale Area

In my role as Client Success Manager, I am responsible for the client’s continued satisfaction with the Cornerstone OnDemand Talent Management solution. I provide counsel and guidance aimed at ensuring their successful experience with the solution so they can achieve their business and talent objectives.

6301 Kaplan University Ave Kaplan University, Fort Lauderdale, Fl

Managed HRIS professionals responsible for human capital management system, applicant tracking tool, learning platform, and employee portal; team-managed system processes, performed audits, maintained data integrity, updated content, tested releases, and developed reports. Handled all compliance training requirements. Loaded and tested training, identified employees requiring training based on regulatory requirements, deployed training, and monitored completion for 22,000 employees, year… Show more Managed HRIS professionals responsible for human capital management system, applicant tracking tool, learning platform, and employee portal; team-managed system processes, performed audits, maintained data integrity, updated content, tested releases, and developed reports. Handled all compliance training requirements. Loaded and tested training, identified employees requiring training based on regulatory requirements, deployed training, and monitored completion for 22,000 employees, year round. Led HR service center team responsible for daily HR operations supporting 17,000 employees and HR business partners. Managed all HR-related employee inquiries. • Supported PeopleSoft to Workday transition by identifying system roles, testing system functionality and processes, designing training delivery solution, and supporting change management process. • Implemented HR service delivery model to support 17,000 United States-based employee inquiries and issues. Implemented employee portal, created process to manage all incoming employee inquiries, established service-level agreements, coordinated with technical teams, and marketed services. • Transitioned leave of absence administration process to in-house process, saving organization $300,000 annually. Established process, secured resources, and communicated changes to employees and management. Show less

6301 Kaplan University Ave Kaplan University, Fort Lauderdale, Fl

Managed implementation of learning platform from proof-of-concept to full adoption. Created and executed communication strategies, managed change process, and configured system based on affiliate feedback. Developed review cycles with vendors to ensure full use of services and libraries. Established governance board to set direction of tool. Effectively educated training administrators and HR across all divisions. Created methods to communicate release and technical information, and… Show more Managed implementation of learning platform from proof-of-concept to full adoption. Created and executed communication strategies, managed change process, and configured system based on affiliate feedback. Developed review cycles with vendors to ensure full use of services and libraries. Established governance board to set direction of tool. Effectively educated training administrators and HR across all divisions. Created methods to communicate release and technical information, and provided platform to escalate technical issues. Performed audits, tested new functionality, managed security roles, provided application support, and coordinated releases.• Implemented learning management system (LMS) on time and within budget. Implemented system initially for 15,000 employees; achieved 100% adoption of tool in six months. • Influenced parent company to utilize LMS for compliance training across all affiliates, improving employee experience through single site and single training transcript. Negotiated pricing with vendor, and managed vendor relationship. Increased compliance completion goals to over 95%. • Negotiated and increased training library offerings by 300% while achieving cost savings of $30,000. Show less

Coral Springs, Florida

Evaluated, selected, and implemented LMS on time and on budget to 26,000 employees across 40 countries. Secured hardware, partnered with IT department, built business case for financial approval, and influenced 26 decentralized training functions. Focused on data privacy concerns and global footprint. Managed daily LMS activities, such as data auditing, system monitoring, and technical issues to ensure management reports reflected accurate data for decision making.

Coral Springs, Florida

Established and led learning technologies group responsible for creating training infrastructure supporting 5,000 employees. Executed eLearning strategy to support company’s learning strategy. Secured funds, hired technical resources, and partnered with IT. Increased delivery of training three-fold, and eliminated need for emailed product updates. Developed design for learning portal; portal served as conduit for distributing online training and documentation. Reduced cost of product… Show more Established and led learning technologies group responsible for creating training infrastructure supporting 5,000 employees. Executed eLearning strategy to support company’s learning strategy. Secured funds, hired technical resources, and partnered with IT. Increased delivery of training three-fold, and eliminated need for emailed product updates. Developed design for learning portal; portal served as conduit for distributing online training and documentation. Reduced cost of product training by 50%; within three months, 60% of organization had accessed portal. Created knowledge bank of documents to support call center and sales groups. Show less

Coral Springs, Florida

Established and led learning and development department responsible for standardization and development of all operational training. Identified needs, secured funds, and hired staff. Recruited instructional developers to establish standardization across all training programs delivered within call center; in first year, group redeveloped 20 existing programs, reducing delivery times by 15%. Established standards for documentation and instructor-led training; reduced training development time… Show more Established and led learning and development department responsible for standardization and development of all operational training. Identified needs, secured funds, and hired staff. Recruited instructional developers to establish standardization across all training programs delivered within call center; in first year, group redeveloped 20 existing programs, reducing delivery times by 15%. Established standards for documentation and instructor-led training; reduced training development time by 10%, and increased consistency and effectiveness of delivery. Assisted in certifying 50 instructors in multiple states on training analysis, design, development, implementation, and evaluation. Show less

Sunrise, Florida

Led office automation training initiative. Responsible for developing all training materials and scheduling 12 facilitators. Facilitated process improvement training in both English and Spanish. Evaluated, acquired, implemented, and managed library of online courses.