Cory Edler Email & Phone Number

Columbus, Ohio, United States

• Provided strong leadership to enhance team productivity andmorale.• Managed large-scale projects and introduced new systems, tools,and processes to achieve challenging objectives.• Implemented and developed operational standards, policies andprocedures.• Conducted performance evaluations, compensations and hiring tomaintain appropriate staffing requirements.• Consistently met or exceeded annual performance targets set bysenior leadership.• Managed budgets effectively, achieving financial objectives while maintaining strict control over expenditures.

Westerville, Ohio, United States

• Created a positive work environment, fostering strong teamwork andagent engagement.• Supervised and tracked phone and email activity using variouscontact center applications and software tools.• Reduced average handling time with effective coaching andfeedback sessions for agents.• Directed, guided, coached and mentored team of 10-25 agents andsurpassed individual and corporate goals.• Streamlined contact center operations for increased efficiency andimproved service quality.• Monitored contact center metrics to identify trends, implementprocess improvements, and drive continuous improvementinitiatives.