Interpret and analyze business requirements to identify risks and design appropriate solutions.Initiate and lead cross-functional efforts to resolve customer issues.Provide guidance for business decisions from a technical perspective.Implement systems and resolve problems to achieve project milestones on time.Provide continuous improvement of processes by testing hardware and software.Investigate and resolve significant customer issues involving existing systems, products, and facilities.Assist the customer in making decisions to properly and creatively utilize features to meet his needs.Participate in trade shows and technical conferences.

Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet.Support day to day customer, sales and tactical activity as needed by providing bilingual assistance to regarding Eaton’s products and documentation.Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business.Develop, conduct, and coordinate training on Eaton’s tools and catalogs for agents, distributors, contractors, and customers.Provide feedback to product marketing and engineering regarding catalog information, cross reference data, renewal parts information, technical drawings, and any other technical documentation found in hard copy, electronic format or on the website.Diagnose and resolve technical issues or redirect problems to appropriate resource.Accomplishment: Created a Technical resources material guide for the team as well as trouble shooting guides on an excel sheet using macros. The document called “Section selection guide” is a document meant to speed-up the process of part number search. All agents should be able to locate and identify the right product that customers are looking for, in a timely manner. It also, can be used to promote our online tool ''PowerEdge'' for product details and datasheet.

Support Satellite Manager (as Acting Satellite Manager) as required.Managing the administration of orders, production planning and scheduling includingmaintaining inventory availability for the assembly of products.Maintaining pricing authority for field sales and distributors.Assisting the logistic in their duties by performing shipping, receiving and tracking.Developing strategies to support sales growth, customer service and price realization.Preparing quotations, completing AutoCAD drawings and providing application support.Providing support to customers, distributors, sales people and assemblers on Eaton products.Proficient in shop performing Panelboads product assembling and wiring.

Project coordinator: assisting the IPA manager in his duties on small projects as per listed below:*5kV Motor Control Building ~ $ 1 Million 2014 – 2015*MCC Building substation ~ $ 3 Million 2013 – 2014*Power Distribution Control ~ $ 500 K 2014*5 kV MV Motor Control Building ~ $ 500 K 2013 – 2014*7.2 kV Substation Transformer Skid ~ $ 300 K 2013Preparing engineering drawings for E-Houses (General Arrangement, Panel Schedule, Lighting Layout and Grounding, Cable Schedule) as per CEC.Preparing approval, manufacturing drawings and operational manuals for E-House, Power Transformer Substation Skid and other Distribution System related installations.Reviewing incoming orders for the accuracy of design and ensuring compliance to customerspecifications and CEC in projects.Providing coordination and control of the processing of engineered LV, MV Switchgear, MCC/VFDorders adhering to project timelines.Providing support to customers turnarounds, ensuring turnaround engineering work package are completed in a timely and appropriate manner.Providing technical review to projects executed through alliance, partner engineering firms andcontractors.Proficient in shop assembly performing electrical testing and equipment wiring.

Inspection of electric cranes in the province of Alberta.Installation, maintenance and inspection of cranes in height up to 10 meters. Maintenance and troubleshooting, programming of control boxes and repair. Introduction to electric cranes and working at height (type, standard, varieties).Introduction to the Canadian Electrical Code, procedures, reading of technical drawings. Introduction to the occupational safety rules of the field, guidelines in critical situations, use and maintenance of machines.Provide timely and adequate assistance on construction sites and oil/gas operation sites.

Customer assistance and conflict management.Management of employee schedules and payroll.Preparation of emergency and rotation procedures according to the seasons. Preparation and follow-up of training for new drivers Negotiation of new contracts, accounting management.

Prepaid Customer Account Manager Mobile and platform technical support

Coordinator of the VOIP team (four people). Supervisor of people: two interns on the "Telephony through IP" project.Update of the project, monitoring and support for the programming of mobile devices and servers.Instrumentation (optical fibers): Development of software for remote control of the instruments of the Test Bench "Internet & Local Network"

Accounts receivable clerk in invoicing, responsible for calculating and preparing consumption invoices for D.E customers using the statements of accounts and information contained in SAP.

Commercial management of telecommunicationsPrepared excel reports for fraud and “ghost” costumers. Prepared a report of clients’ financial situation with accountant supervision.