Presales for Upselling and Cross selling / Business Development for existing clients • Research internally customer insight & intelligence to adapt account strategy • Identify new opportunity / project based on client needs • Work closely with management, Account Manager / Sales, presales carriers (pricing), solution design, delivery engineering, • Support internal team or suppliers in the preparation and processing of the offer presentation. • Lead contract negotiations with the client for new opportunities • Support the Account Manager / Sales in the preparation of the customer contract.Project and Service Management / Business as usual (BAU) • Be the point of contact for the client within NTT and establish strong relationship with existing clients (Client intimacy) • Lead Contract Renewal for existing project/client and enroll negotiations with NTT providers by negotiating discount to prepare the best proposal to our clients • Monitor and optimize the P&L on existing accounts • Implement and validate the adoption of NTT Service portal • Organize and present Monthly Steering Committee meeting with various Client Entities as well as internal & external communication of Key Performance Indicators (KPI) and reports • Lead Service Management including support and supervision of Incident, Problem and Change management with the aim of constant improvement • Coordinate technical actions of all concerned departments during the whole process during major incident resolution

• Provide guidance and assist sellers as well as buyers in marketing and purchasing property for the right price at the best terms • Determine clients’ needs and financials abilities to propose solutions that suit best • Intermediate negotiation processes, consult clients on market conditions, prices, mortgages, legal requirements and related matters, ensuring a fair and honest dealing • Perform comparative market analysis to estimate properties’ value • Display and market real property to possible buyers and promote through advertisements, open houses and listing services • Prepare necessary paperwork (contracts, leases, deeds, closing statements etc.) • Manage price and proposal and maintain listings of available properties • Develop the various networks and cooperate with notaries, bank brokers, bank advisers and building experts where appropriate. • Remain knowledgeable about real estate markets and best practices

Business As Usual (BAU) Projects: WAN Solutions / A066 Remediation Project / IOS Upgrade • Manage project risks and propose contingency plans, including the reduction of penalties due to delays on open orders and improve the account margin • Knowledge sharing with Delivery Managers regarding the follow-up of orders and implementation of internal weekly reviews with the goal to improve delivery delays • Contribute to the monthly Contract Global Review in order to better define the areas for improvement of the account and the associated risks for BT • Organize and present project meetings with the Client’s Head Quarter (HQ), local technical project coordinators and internal account team • Manage escalation processes within BT and suppliers aligned with client needsTransition & Transformation Projects : Request For Proposals (RFP) • Participate in the answer of Requests For Proposal • Negotiate with client during Questions & Answers sessions (Q&A)Transition & Transformation Projects : Reversibility Project • Define and implement the reversibility process with the cease team • Organize and present meetings with the cease team to reduce the cancellation delays, highly impacting the P&L • Organize and present the customer kick-off meeting as well as recurring follow-up meetings with client to validate cancellations in progress and raise warning points about potential blockages • Coordinate actions with cease teams to reduce the costs associated with reversibility of servicesTransition & Transformation Projects : Default Route Project / Cloud Connect • Implement the project deployment process for an invoiced amount of 130K€. • Monitor KPIs and regular internal/external communication • Contribute and present the project to the implicated parties and improve the validation process for change committees • Plan and schedule LAN/WAN technical teams and local contacts

Business As Usual (BAU) Projects: WAN & LAN & Video Conferencing Solutions: • Manage the project deployment of Cisco (IX, MX and SX Series) videoconferencing solutions with access to the BT Conferencing infrastructure internationally • Create and monitor client delivery dashboard • Communicate on BT and Client Head Quarter (HQ) progress, possible alerts and blocking points • Organize and present Monthly Steering Committee meeting • Analyze and advice regarding client network / videoconference architecture according to their current and future needs. • Respect and guarantee contractual deadlines and follow up on invoicing of each deployment • Plan and facilitate project progress meetings with the HQ client and internal team. • Coordinate with local network project managers (WAN / LAN on MPLS or HVPN links) and videoconferencing teams • Manage escalation processes within BT and suppliersTransition & Transformation Projects : Request For Proposals (RFP) • Participate in the Request For Proposal • Negotiate with client during Questions & Answers sessions (Q&A)Transition & Transformation Projects : Visio conferencing Solutions: • Manage the project the deployment of 4 Cisco telepresence room internationally (IX5000 and IX5200) • Analyze and respect contract defined during pre-sales phase • Plan and facilitate project status meetings with Head Quarter (HQ) and internal team. • Communicate within BT and client regarding alerts and blocking points during • Respect of given schedule in coordination with the network project managers (WAN / LAN on MPLS links) and videoconferencing teams • Present design for Client users with BT tools and schedule training session on each client site • Manage defaults and errors after equipment commissioning with Cisco and internal telepresence teams and assist the local client teams until delivery of the solution (« run » phase)

• Service Management including Incident, Problem and Change management • Organize and present Monthly Steering Committee meeting with client • Take into consideration clients’ needs and requests • Be the Client Support regarding planning of changes regarding configurations, implementations, etc. • Implement and / or improve incident processes on accordance to ITIL methods • Coordinate technical actions of all concerned departments during the whole process of incident resolution and create action plans and incident procedures • Communicate internally & externally Key Performance Indicators (KPI) and reports

• Assist with various requests for tender regarding unified communications (Streaming, digital signage, Visio conference, Lync etc…) concerning different entities of BT • Create a state of the Art about current solutions concerning digital signage • Contact and interview various constructors in order to propose the most adequate solution for BT clients (Cisco, Polycom, Scala etc…) • Monitor market of unified communications • Manage project on the implementation of CISCO video conference system

• Deploy different offers (SFR-IPNet SFR-Connect and SFR Office IMS) for various customers of SFR (public institutions, industry, French territorial collectivities, administrations, services, businesses) • Create and monitor customer’s KPIs • Priorize risks and their gravity, of benefits and impact on existing projects / processes, CIP (continuous improvement process) • Plan and present project meetings with the client (progress of deployment, analysis of KPIs concerning the deployment, monitoring fulfilment of the client’s demands and expectations, as well as the action plan) • Analyze and implement the client’s network architecture taking into consideration his needs and the existing architecture, validation of the order form / Create specific demands via dedicated tools • Organize and present weekly report for clients with an important amount of demands / orders • Report alerts and blocking subjects / problems to the team leader BT and the responsible of different service centers SFR • Coordinate construction sites, prevention plan for the project considering its transversally organization (SFR & subcontracting parties) • Monitor internal / external technical operators (subcontractors telecom, partners in civil engineering, public service delegations) and SFR operators • Define planning and resources associated to the different phases of the deployment

• Assist in the Request for Proposal on BT service center for SFR • Prepare of the training program for new project manager deployment of the service center BT • Create a knowledge base for SFR tools • Create a training catalogue and constructor certifications for internal use at BT

Consultant for various clients as Videoconferencing, Telecom and Computer Networks Administrator then Technical Project Manager • Integration and installation of equipment on site: servers, switch, router, firewall etc. • Respect operation manuals : cabling, network patching, migration • Troubleshooting : verifications and resolution • Offset of connections : RJ45, RJ11, Pouyet, ADSL, SDSL • Installation of racks: electric strip, network strips (RJ45, X25), optical fibers strips, ventilation, rails etc. • Management of internal telecom stock: Controlling of PABX and cabling • Infrastructure Management: acclimatization server room, inverters, fire detection etc.

• Managing of a WAN migration linked to a Cisco router towards a separation of the Grt Gaz and GDF network • Reporting towards the management concerning the advancement of operations and warning regarding incidents and barriers • Regular communication with the operator concerning the advancement of the service providers’ actions • Implementation of necessary actions in order to respect the initial planning, contractual deadlines and the standard realization period • Coordination of internal and external parties, initialization of operational stopovers • Actualization of specific steering applications for the production line (Centreon) • Analysis and exploitation of data in order to anticipate and correct derivatives • Technical point of entry during the whole migration process

• Analysis of requirements and needs for implementation of telecom projects and propositions, comparison of various service providers • Budgeting of projects and their implementation • Management and administration of telecom installation for banking agencies in France (Pabx Alcatel 4200, 4400, OXO et OXE) • Management and follow-up of incidents and telecom installations via external service providers for BPLG in France (Exprim, Ineo, OBS, ETS, ITS) • Relationship management with various operators (OBS, SFR, Colt, BT) • Administration of audio conference accounts within Arkadin and supervision of all Polycom Visio conferences including usage statistics • Supervision and organization of material replacement concerning Cisco Visio conference – Tandberg or during site relocations • Supervision of two telecom technicians at clients headquarter (Puteaux) • Redaction of user manuals

• Relationship management with various operators (OBS et SFR) • Telecom supervision for French sites (Pabx Alcatel 4200, 4400, OXO et OXE) • Administration of IT Networks and telecom for French entity, agencies and headquarters (Switch and CISCO router) • Administration of ADSL connections for nomad employees • Management of Blackberry et mobile devices

• Integration and installation of equipment on site: servers, switch, router, firewall etc. • Respect operation manuals : cabling, network patching, migration • Troubleshooting : verifications and resolution • Offset of connections : RJ45, RJ11, Pouyet, ADSL, SDSL • Installation of racks: electric strip, network strips (RJ45, X25), optical fibers strips, ventilation, rails etc. • Management of internal telecom stock: Controlling of PABX and cabling • Infrastructure Management: acclimatization server room, inverters, fire detection etc.

• Integration and installation of equipment on site: servers, switch, router, firewall etc. • Respect operation manuals : cabling, network patching, migration • Troubleshooting : verifications and resolution • Offset of connections : RJ45, RJ11, Pouyet, ADSL, SDSL • Installation of racks: electric strip, network strips (RJ45, X25), optical fibers strips, ventilation, rails etc. • Management of internal telecom stock: Controlling of PABX and cabling • Infrastructure Management: acclimatization server room, inverters, fire detection etc.