I am currently working towards obtaining my Google IT Support Certificate with Merit America, which is helping me develop a strong foundation in various technical skills that are crucial for IT Support roles such as networking fundamentals, troubleshooting connectivity issues, and operating system fundamentals. In my role as a utility technician at Hertz, I was responsible for troubleshooting and fixing various issues with the rental vehicles. This required a systematic and analytical approach to identify the root cause of problems and develop effective solutions under time constraints. I believe these problem-solving skills can be readily applied to IT Support, where identifying and resolving technical issues is crucial. Additionally, as a bartender with Marriott , I developed strong communication skills. One memorable experience involved dealing with a difficult customer who had a specific cocktail request. By actively listening and communicating I turned the situation around, leaving the guest satisfied. Effective communication is paramount in IT Support for conveying technical issues and solutions to non-technical users.In conclusion, my dedication to obtaining the Google IT Support Professional Certificate coupled with my proven skills in customer service and attention to detail makes me well-equipped to provide exceptional support to end-users as a help desk professional.