Manager Loan Servicing
CurrentDirect and manage the development and quality of the credit union's Loan Servicing Department. Overseeing the daily operation of the servicing department consisting of Real Estate, Consumer, and Commercial Servicing. Assigns work and resolves problems for a staff of eight. Ensures that loan transaction files are accurate and complete, and that staff complies with appropriate procedures, regulations, and guidelines. Quoting, and posting of loan payoffs, general ledger entries, accurate recording, and precise termination of real estate loans. Interacts with borrowers, member service representatives, attorneys, and vendors from the loan setup to the payoff of all real estate loan products. Monitors workload and allocates resources to meet production goals. Oversee employees to ensure loans are booked and maintained under guidelines, and manage the workflow of loan booking, servicing, data, and document and collateral filing. Review, analyze, and evaluate loan servicing documentation concerning risk, compliance, standards, and requirements.