Cedric Moore Email & Phone Number

San Diego, Ca, Us

Charlotte, North Carolina, Us

Charlotte, Nc, Us

Manage hardware refresh delivery within the Flex Seating program. Coordinate existing hardware refresh to both thin client and HVD solutions for this initiative. Manage all facets of hardware refresh from one platform to another.

Manage IT projects for Infrastructure and Software at international freight forwarder• Manage the successful delivery of all software deployments, migrations, office moves, and system upgrades.• Consult with Directors and Project team leaders to determine requirements, scope, cost, time and cost related to project task and activities.• Serve as technical lead for teams during deployments and migrations.• Articulated project goals and scope, translated business needs into technical terms, prepared detailed work breakdown structures (WBS) and instilled shared accountability for achieving project milestones.• Manage all phases of the software development lifecycle (SDLC) for dozens of custom solutions.• Achieved seamless migrations and integrations that were transparent to client customers, accomplished with no unscheduled downtime and delivered under budget.• Implemented global processes for the system throughout the worldwide offices• Manage project team resources including internal and external.• Provide written and Video Presentation updates to Management on project processes and activities. • Manage special projects assigned by the Chief Information Officer.

• Provide troubleshooting and maintenance support to over 1200 users• Independently solve network and telecom issues received via email and phone• Create and run SQL scripts for server updates and data retrieval • Administrate Citrix Metaframe systems and servers• Upgrade and install memory, hard disks, and other PC components• Rotate, backup, and restore tapes using Arcserve and Veritas BackupExec software• Involved with Change Management processes

• Record, diagnose, and prioritize IT problems• Deliver security patches to OCC workstations and laptops• Create, maintain, and configure user accounts using Active Directory • Rollout XP upgrade from Windows 2000 for all users at Head Quarters• Track follow-up and escalate IT problems to OCC system administrators• Maintain, configure and support customer Windows network and Exchange accounts• Setup and ghost all new users computers and laptops with OCC applications and Symantec Ghost• Provide over 1000 users with hardware and software support and resolution of all IT issues

Us

• Manage contractors preparing site• Provide technical training to support staff • Troubleshoot and service printers, workstations and servers• Coordinate implementation of projects and oversee tasks• Create working environment for Micros and Windows platform• Provide technical support at 81 airports and 125 travel plazas and malls • Create, maintain, and configure user accounts using Active Directory • Implement solutions and support ensuring LAN, WAN, Internet and Intranet systems are operable [Systems Support Analyst]• Coordinated system and server moves at sites• Installed and maintained network and local printers• Monitored Problem Management System data through Remedy cases• Created and maintained Windows XP and Microsoft Outlook user accounts• Maintained, configured and troubleshot Active Directory and Microsoft Exchange• Provided technical support for workstations, servers, printers, and network connectivity

Washington, Dc, Us

• Tracked problem calls using HEAT • Redirected assignments to engineers • Installed and supported Novell Netware for clients• Created and maintained Windows XP and Microsoft Outlook user accounts• Performed troubleshooting and problem resolution of hardware and software• Supported over 700 users onsite and remotely via Remote Desktop, SMS, and Remote Assistance

Washington, Dc, Us

• Handled processing of departing personnel • Updated and monitored computer inventory• Received equipment from custodian accounts• Issued computers and peripherals to technicians

Blue Bell, Pennsylvania, Us

• Maintained service area and client contact• Tracked and closed calls using an Oracle based system• Performed troubleshooting, repair and upgrades on Dell and Gateway computers

• Maintained service route and contact with clients • Tracked and closed calls using an Oracle based system• Performed copier troubleshooting, repair, networking and maintenance

Coulsdon, Surrey, Gb

• Measured RF emissions of rooftop antennas • Reviewed data collected and generate reports• Monitored carrier tower and AM radio station measurements • Performed frequency testing for cellular, paging, police and fire stations

Amsterdam-Duivendrecht, North Holland, Nl

• Maintained IBM Netfinity servers and UNISYS systems• Provided support for servers, desktops, Admin/controllers and registers • Performed satellite troubleshooting and repair (Hughes Network Certified) • Serviced Dell computer systems (Dell Certified Systems Expert), Lexmark printers and POS (Point of Sale) systems

Ca

• Installed and maintained analog, digital and ISDN lines• Supported installation and maintenance of voice and data networks• Provided support for circuits, telecom equipment, HP mainframe port assignments, hubs, LAN bridges, Meridian Mail systems and voice switching equipment

Armonk, New York, Ny, Us

• Build servers and controlled parts inventory• Allocated new and used parts• Assembled computer parts for servers, laptops, and desktop systems

Bachelor'S Degree, Information Technology

Education record

Education record