Ensure education of mobile device knowledge for those that have difficultyCreate and lead soft skills, hospitality and interpersonal training curriculumsManage all aspects of training, image and public speaking for clientsCreate and maintain service culture through development of procedures, courses and policiesProject manage aspects of service culture, service and interaction improvementCoach/train supervisors, managers, directors and team members in various aspects of… Show more Ensure education of mobile device knowledge for those that have difficultyCreate and lead soft skills, hospitality and interpersonal training curriculumsManage all aspects of training, image and public speaking for clientsCreate and maintain service culture through development of procedures, courses and policiesProject manage aspects of service culture, service and interaction improvementCoach/train supervisors, managers, directors and team members in various aspects of organization-based training programs and guest assurance. Show less

Implement Customer Service Policies for employees of six facilitiesCreate and lead soft skills, hospitality and interpersonal training curriculumsManage all aspects of customer serviceMonitor reports and trends for customer service and skilled nursing center hospitality standardsCreate and maintain service culture through development of procedures, courses and policiesProject manage all aspects of service culture, service and interaction improvement

Manage Training Initiatives for several departments and Human Resources. Design, manage and implement training programs. Coach/train supervisors, managers, directors and team members in various aspects of organization-based training programs and guest assurance. Works closely with Human Resources-Training & Communications. Design and initiate department-specfic training programs. Coach supervisors on guest and employee interaction and coaching skills. Act as consort for guest-effecting… Show more Manage Training Initiatives for several departments and Human Resources. Design, manage and implement training programs. Coach/train supervisors, managers, directors and team members in various aspects of organization-based training programs and guest assurance. Works closely with Human Resources-Training & Communications. Design and initiate department-specfic training programs. Coach supervisors on guest and employee interaction and coaching skills. Act as consort for guest-effecting property-wide programs. Project-manage various compliance online training functions as needed. View reports and studies for trends analysis. Show less

Managed various teams of 9-28 persons in technology in call center. Teams provided telephone support for high speed internet, cable and digital voice (related to VOIP) services. Managed special projects and procedures. Managed payroll, coaching plans, developed training programs, project-managed Digital Voice Specialty team. Published building newsletter (Editor-In-Chief). Trained and coached customer service interaction skills.

Training Specialist-Call Center Supervisor (one position). Trained new hire and existing employees in Telematics (cellular, computer, satellite) technology, soft skills & customer service. Developed new curriculums as needed for changing industry. Travelled to other locations within the General Motors organization for training initiatives. Superivsors new hires during first 6-weeks of hire to prepare them for their departments. Worked with other call center supervisors during escalations… Show more Training Specialist-Call Center Supervisor (one position). Trained new hire and existing employees in Telematics (cellular, computer, satellite) technology, soft skills & customer service. Developed new curriculums as needed for changing industry. Travelled to other locations within the General Motors organization for training initiatives. Superivsors new hires during first 6-weeks of hire to prepare them for their departments. Worked with other call center supervisors during escalations on the call center floor: determining solutions for customers with priority issues. Worked closely with the EDS, Sitel and Minacs vendors for the General Motors-OnStar client. Also learned many leadership skills from this position from my Training Manager. Show less

Acted as Computer Systems analyst for Camput community. During transitional period, acted as a laison between users, departments and technical teams. Worked closely with Change Management during computer systems conversion to PeopleSoft.

Installed and trained employees how to use newspaper/magazine pagination (Mac/Apple Operationg system-based) software for clients at various locations throughout the United States. Travelled more than 50% of the time. Created customized documenation for clients and assisted with monitoring the software on client systems before returning to head office in Michigan.

Patient Advocate - Henry Ford Hospital (Office Team- Robert Half International). Assisted patients with selecting doctors and creating appointments. Recommended varoius doctors and locations for patients. Assisted with maintaining the "Mens Health Program" line for specific men's health issues.

Partnership - Self Employeed. Writer for graphic design company specializing marketing and print materials for non-profit organizations and local entertainers . Designed brochures and descriptions for varoius non-profits, including AmeriCorps and the United Way. Managed accounts. Met with clients ensure quality and gather information.

Audited Radiation codes post-treatment, maintained insurance records, maintained medical records library, appointments, reception, insurance/billing, data entry, telephone operator, patient advocate