Responsible for talent attraction, evaluation and engagement strategies and experiences that result in hiring the best talent to meet the organization’s growth and business needs. Sourcing, attracting, engaging and hiring diverse talent for open roles and proactively pipelining talent based on organization’s strategic workforce plan to create a ready funnel for upcoming roles and recue time to fill. Implementing appropriate diverse recruitment strategies using advertising, social networking sites, community networking, career fairs, online job sites, employee referrals, alumni, associations and another channels, while driving all engagement activities in support of building brand recognition, increased candidate engagement, a strong candidate experience and talent pipeline. Educate hiring managers on recruitment processes including proper disposition in applicant tracking system.. Manage expectations and provide regular updates and consultative support for job openings and hiring projects.

Responsible for managing a team of customer-facing employees with the goal of ensuring optimal productivity and quality customer satisfaction. Lead and coach the team to success and create an engaging environment where employees want to come to work. Responsible for developing, leading, and motivating my team to deliver exceptional experiencesReview and analyze online reporting to identify trends in both individual or team performance in productivity or training and develop solutions and reinforcement to ensure department performance standards are obtained.Collaborate monthly with peers on call calibrations, coaching, and teaching to develop customer service practices and proceduresModel effective communications skills for each representative for commitment performance audits, career development, and employee engagement to drive positive results in a virtual environment. Facilitate team huddles and meetings including the roll out of all company initiatives, equipment launches, promotions and system enhancements.

Specialize in Annuities, Life Insurance, and Medicare Supplements

Responsible for aligning leadership and employees to business strategy and objectives and for providing best practice guidance, direction and assistance as well as solutions that enhance business and workforce performance, leadership and culture. Building trusted partnerships with department leaders through consultative and collaborative efforts to ensure the efficient and effective delivery of HR programs and services that support development of organizational and talent capabilities. Partnering, supporting advising, and providing HR consolation to business until leaders on talent performance, and change management, driving the annual merit process and succession planning. Providing conflict resolution and guidance on performance management and employee relations issues, liaising with management and as needed ensuring fairness and consistency of practices. Advising all levels of management to assessing short and long-term resource needs, identifying critical talent gaps with the divisions, and developing strategies to address the gaps, employee engagement, capabilities, and leadership skills.

Responsible for overseeing the day to day operations of the store in the areas of Customer Service and Center Store.