Cedric Chong Email & Phone Number

Honolulu, Hawaii, United States

Atlanta, Ga

Develop and deliver data driven, automated, software solutions that improve operational efficiencies and improve the customer experience (CX).Focus on Speed, Cost and Quality while maintaining security in a DevOps environment. • Facilitate IT escalations to/from Senior Leadership, Feedback on Trouble/Issues, Product/Project Site Visits and Launch Support• Mitigate system outages/challenges and facilitate proactive solutions• Champion IT Client Satisfaction Action Plans• Communicate IT strategy and campaigns to business clients• Provide status on IT infrastructure impacts to clients• Introduce available training and process improvements• Align with peer groups and IT partnersADD KEY INDUSTRY SKILLS - MicroServices, SAFe, ( Scaled Agile Framework ), Power BI, Jira Align, Work Intake Applications, Python, more...

Atlanta, Georgia, United States

Data analysis, creating and maintaining interactive dashboards, and reporting to support capacity management of developer resources for digital product/self service customer facing applications. Data discovery and hands-on daily ETL (Extract, Transform, and Load )automation providing near real time insights and recommendations to leadership.

Atlanta, Ga

Developed and maintained client relationships for 4 IT applications. Represented IT as a Business Process SME to ensure timely, accurate, efficiency enhancements.1. ContractConnect - Automated Contract Generation via work flow2. Deposit Tracking System - Tracks wholesale customer deposits 3. Generator Tracking System - Tracks generator inventory and fuel routes during natural disasters4. Order Conversion Tool - Converts product requests from Word to Excel work orders for multi-site wholesale requestsDelivered technical solution from Ideation to Production: • Analyzed business processes• Recommended innovative solutions• Authored business and system requirements • Designed Visio flows to present process improvements and application dependencies• Developed test strategies and test plans• Performed user acceptance testing• Identified and tracked post release defects to mitigation• Delivered software product on schedule and on budget

Alpharetta, Ga

• Authored internal e-communications for new wireless products and services• Authored supporting methods and procedures for new products• Successfully developed internal e-mail marketing campaign strategy• Designed graphics and FLASH video for internal product/service launch campaigns

Alpharetta, Ga

IT Business Liaison to OnStar Wholesale Billing ClientGathered requiremnts for enhancments to the OnStar billing system user interfaceAnalyzed and resolved enterprise application issues leading the development teamAuthored Approach documentation for enhancements to the OnStar billings sytem

Ba, Communications

Nano Degree, Data Analyst, In Progress

Technical Training

Ongoing online software training

Swiss Diploma, Hotel And Restaurant Management

Theoretical and Practical Education in Hotel and Restaurant Management. Food Costing, Food Preparation, Styles of Service, Hotel.