UPS international and freight product specialist

United Parcel Service (NYSE: UPS) is the world's largest package delivery company and a leading global provider of specialized transportation and logistics services. UPS offers a broad range of solutions including the transportation of packages and freight, the facilitation of international trade, and the deployment of advanced technology to manage the world of business more efficiently.UPS serves more than 220 countries and territories worldwide

Concentration in Organizational Development

Prepared and maintained employment records related to events such as hiring, termination, leaves, transfers, or promotions, using human resources management system software. Performed searches for qualified candidates according to relevant job criteria, using computer databases, networking, Internet recruiting resources, cold calls, media, recruiting firms, and employee referrals. Informed applicants of job openings and details such as duties and responsibilities, compensation, benefits, schedules, working conditions, and promotion opportunities. Interviewed job applicants to match their qualifications with employers' needs, recording and evaluating applicant experience, education, training, and skills. Reviewed and evaluated applicant qualifications or eligibility for specified licensing, according to established guidelines and designated licensing codes. Conducted reference and background checks on applicants. Prepared and maintained employment records. Screened and referred applicants to hiring personnel in the organization, making hiring recommendations when appropriate. Hired applicants and authorize paperwork assigning them to positions. Interpreted and explained human resources policies, procedures, laws, standards, and regulations. Informed job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, and promotion opportunities. Maintained current knowledge of Equal Employment Opportunity (EEO) and affirmative action guidelines and laws. Scheduled and conducted new employee orientations. Maintained records of applicants not selected for employment. Utilized an array of sources to generate leads such as: internet job search engines, social media websites, business 2 business networking, referrals, facilitation of career fairs, and community activities and interests (local amusement and entertainment activities, sporting events). Implemented community recruiting programs and marketing projects.

Resolved customer complaints and answered customers' questions regarding policies and procedures. Supervised the work of office, administrative, and customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems. Provided employees with guidance in handling difficult or complex problems and in resolving escalated complaints and disputes. Implemented corporate and departmental policies, procedures, and service standards in conjunction with management. Discussed job performance problems with employees to identify causes and issues and to work on resolving problems. Trained and instructed employees in job duties and company policies or arrange for training to be provided. Evaluated employees' job performance and conformance to regulations and recommend appropriate personnel action. Reviewed records and reports pertaining to activities such as production, payroll, and shipping to verify details, monitor work activities, and evaluate performance. Recruited, interviewed, and selected employees. Interpreted and communicated work procedures and company policies to staff.

Evaluated instructor performance and the effectiveness of training programs, providing recommendations for improvement. Analyzed training needs to develop new training programs and modified and improved existing programs. Conferred with management and conducted surveys to identify training needs based on projected production processes, changes, and other factors. Trained instructors and supervisors in techniques and skills for training and dealing with employees. Planned, developed, and provided training and staff development programs, using knowledge of the effectiveness of methods, demonstrations, on-the-job training, meetings, conferences, and workshops. Conducted ongoing technical training and personal development classes for staff members.