Cedrick Ward Email & Phone Number

Burbank, California, Us

El Segundo, California, Us

New York, Ny, Us

New York, Ny, Us

New York, Ny, Us

Opened IT consulting and computer/networking company. Home Computer Repair Service • After Hours Home Computer Repair • Pick up and delivery – Computer Repair ServicePC Tune-Up, Data Back-up & Transfer, *Laptop & All-In-One Diagnosis Peripheral Device & Software Installations, System Diagnosis, General Repairs, Virus removal, System Restore, SOHO (wifi) Network installations, *Laptop Screen Replacements PLUS Screen costs• Remote Virus Removal ServiceIT Business Services • Onsite IT Desktop Support. • Onsite IT Business Services (Servers, Firewalls, Phone Systems ) • After hours. (Hire networking specialist)○Recently added website building, marketing, branding and flyer design and distributionWebsite:Http://www.inlanditgroup.com

Us

04/2016 – 10/2016 – Ad Operations Specialist Zefr Quickly and efficiently traffic video ad tags into the DFP and Adwords/AdWords Editor platforms Evaluation, testing, QA and uploading of all video ad creative for compliance of YouTube site specifications as well as functionality on YouTube. Collaborated with Sales Team for campaigns across Google YouTube Video properties. Worked with multiple Ad Agency/venders i.e. Mediamind, Google, Flashtalking with setting up new video creative’s and tracking tags with new ad technologies Discussed and troubleshoot video tags, functionality, issues, video ad conflicts, etc. with the Google Support teams as needed Performed day-to-day campaign video ad placement trafficking, pacing, scheduling and video creative rotation for video ad campaigns• Ensured that campaigns start and end on time. Investigate and resolve delivery/performance issues and continually adapt best practices based on key learning’s by pulling 1st and 3rd party reports and analyzing the data to optimize delivery based on VTR, CPM or CPV. • Managed campaigns to ensure budgets, impression and view delivery where met wither on a daily, weekly or monthly budget and impression breakout. • Created google docs that were used to manage assigned campaigns. Example: Budget Calculator that was used and shared with team. It was use to manage campaign delivery based on impressions, bid rates, and daily budgets. Everything based on the allocated total budget, total impression, campaign rate and how long said campaign would run. Also created Google doc Campaign Management Checklist that was used as a check list for process of managing campaigns through initial QA and daily management of assigned campaigns.

London, Greater London, Gb

12/2010 to Present – Ad Traffic Planner Saatchi & Saatchi LAImplement and execute trafficking instructions.Evaluation and testing of all ad creative for compliance of site specifications as well as functionality.Collaborate with Media Team for campaigns across multiple web properties.Discussed and troubleshoot tags, functionality, issues, ad conflicts, etc with the Media Team and DART Support teams, as needed.Performed day-to-day ad placement, pacing, scheduling and creative rotation for ad campaigns including rich media ad placements.Ensured that campaigns start and end on time.Investigate and resolve delivery/performance issues and Continually adapt best practices based on key learnings

Irvine, Ca, Us

Tested creative, ensuring that it both works and meets our specs.Online ad trafficking using AdSuite and DFP5/Doubleclick.Request ad creative from agencies and advertisers, including any follow-up that was necessary.Work with agencies, advertisers or internal teams regarding any creative or reporting issues.Interact directly with new and existing customers, using judgment and discretion on how to best resolve issues, with little supervision.Kept our Sales teams advised regarding any issues or anomalies with their respective clients i.e. Toyota/Saatchi, Volkswagen/ Mediamind, Lexus/Team One USAWork with various remnant inventory solutions.Run applicable reports to help maintain and prioritize daily functions.Worked closely with multiple team members to help prioritize daily tasks and functions.At times had minimal overnight travel (up to 10%) by land and/or air.

Troubleshoot and resolve technical support issues via telephone and email.Knowledge of WAN / LAN connections in response to Network trouble shooting with the installation of KARPOWER, NEW KARPOWER. Provided training to Customer Service on products and technical issues. Created technical documents and training Documents to support Customer Service and customers. Supported Customer Service, Kbb.com, KPO, KP, PowerSystems users with installation and usage questions and issues. Completed and updated trouble tickets in an expedient manner. Communicated with Product Development, Customer Service, and Systems according to the escalations path.Perform all technical support in a highly professional and service oriented manner.Collaborate and communicate effectively across departments throughout the organization

III MegaPath / Netifice CommunicationsTroubleshoot and resolve technical support issues via telephone utilizing ADSL, ISDN, SDSL, IDSL, cable, Satellite, T1 connections and VPN technologies as well as rBan.Knowledge of WAN / LAN internet connections, Network trouble shooting, pinging, telnet, trace routes, IKE, IPSec and MPLS Add and changed Active Directory records, MX records, child zone changes and reverse DNS changes. Supported dial up user, verifying and monitoring username and password authentications via radius login for DSL, dialup, for rBan and router builds.Production and configuration of wireless / LAN router equipment: Netopia's and Cisco's.Completed and updated trouble tickets in an expedient manner, communicated with Service Delivery, Activations, Systems Engineering and TAC according to the escalations path.Escalate technical issues when necessary; perform all support in a highly professional and service oriented manner. Ensured that all client accounts are monitored at all times.

Go Remote Contractor Worked hand-in-hand with Vendor Provisioning, Customer Care, and Account Management to own all operational 'Day-2' Broadband servicing aspects of the customer's needs.Monitored 3rd party installation partners and schedules as required.Maintained all documentation and the repository of information surrounding the customer.Participated in regular status meetings with the customer to review the quality of services delivered and identify any required service improvements.Routinely called end users and administrators to provide status, information, customer service, and gather critical information to drive provisioning when required.Managed and Monitored the following reporting components for assigned accounts:SLE discrepancy reports and queuesHold adjustmentsManage Hold ReportsAd Hoc as required to internal stakeholdersResponsible for customer inventory levels and forecastPerform other duties as assignedTAC Engineer Level I-III Troubleshoot and resolve technical support issues via telephone utilizing ADSL, ISDN, cable and VPN technologiesProvide installation and desktop support to users.Production and configuration of wireless/LAN router equipment: Sonicwall, Zyxell and Cisco's.Completed and updated trouble tickets in an expedient manner, Communicated with Service Delivery and Systems Engineering to ensure proper SLE's are met.Escalate technical issues when necessary, Perform all technical support in a highly professional and service oriented manner, Perform other duties as assigned. Act as the single point of contact for assigned customers order servicing needs (provisioning / scheduling /reporting / disconnects / record integrity / tracking

Work closely with assigned manufacturers to ensure their timely processing of purchase orders Negotiate with the manufacturer to improve ETA's.Act as a liaison between Sales and the manufacturer to maximize customer service levels.Increased profitability by ensuring that manufacturers' products are shipped as soon as possible. Change carriers or re-route shipments when appropriate; worked with manufacturers on missing orders and track discrepancies. Coordinated with the warehouse on in-bound receipts and billing once orders shipped from manufacturer. Obtain invoice and tracking numbers for customer invoicing.

Mercury InsuranceInstall Microsoft XP at user workstations and document inventory of over 7,000 Mercury Insurance Desktop computers.