Cedric Pollard Email & Phone Number

United States

As the CEO and Founder of FM Tech, I steer the company’s vision and strategy, ensuring long-term growth and innovation. My role includes building and leading a strong team, overseeing financial health, and driving business development.I ensure operational efficiency and high-quality service delivery, staying informed about market trends to identify opportunities. Managing compliance, risks, and stakeholder relationships is also crucial. I promote our brand, foster innovation, and adopt new technologies to maintain a competitive edge. My focus is on sustainable growth, customer satisfaction, and the overall success of FM Tech.

Norfolk, Virginia Area

http://www.focusmediava.com

Solutions-focused, team oriented Network and Systems Administrator with broad-based experience and hands-on skills in the successful implementation of highly effective helpdesk operations and the cost-effective management of innovative customer and technical support strategies. Proven ability to successfully analyze an organization's critical support requirements, identify deficiencies and potential opportunities, and develop innovative solutions for increasing reliability and improving productivity. A broad understanding of computer hardware and software, audio and video broadcasting, including installation, configuration, management, troubleshooting, and support.

Virginia Beach, Va

Performs critical information processing systems engineering via application of computer science and mathematics on an around-the-clock availability; does related work as required. Technical responsibility for Sheriff's Office network infrastructure; coordinate/oversee IT operations; provide connectivity with State, City, and Courts networks for business needs; maintain network security; facilitate going requirements; provide customer service to component users throughout the office; and supervise subordinate staff.

United States

• Conduct site surveys and perform IT audits on new and existing clients.• Serve as technical specialist on network problems and emergencies.• Troubleshoot server, workstations, and application faults and provide professional support via telephone and on-site remediation.• Configure and manage Local Area Networks (LAN) and Wide Area Networks (WAN) utilizing knowledge of components, including types of cabling, switches, routers, and wireless bridges, fiber and network topology.• Install, configure and manage Public Service solutions

Norfolk, Virginia Area

• Accurately provide web hosting and email support to commercial clients in a Tier 2 environment.• Provided troubleshooting support for commercial Web and Mobile applications using HTML, PHP, Saxotech and Presto CMSs.• Supported database development (SQL) through email, phone, and chat.• Tracked client issues problem using Ticketing System.• Supported Mobile OS: iPhone, Android, Windows Mobile, and Blackberry of commercial customers web applications.• Administered IIS 6/7 and Apache servers• Support approximately 120 websites• Communicated with clients remotely to resolve issues in an efficient manner, along with teaching clients how to use the system.

United States

• Perform specialized work involving planning, coordinating and operating the City’s network computer system under the direction of the City Manager with limited supervision.• In charge of creating and maintain an IT budget of $200,000.• Worked as project manager by providing innovative solutions and advice to all IT projects• Administered and install Windows Servers 2003/2008• Provided troubleshooting support for commercial Web and Mobile applications using HTML, PHP, and various CMS products.• Supported credit/debit card readers• Supported database development (SQL) through email, phone, and chat.• Tracked client issues problem using Ticketing System.• Provided routine support for Mobile OS: iPhone, Android, Windows Mobile, and Blackberry of commercial customers web applications.• Administered IIS 6/7 and Apache servers• Secure, install, backup, archiving, upgrade, assess, and document the performance of hardware and software components of servers and services• Train personnel in installation, diagnosis, support, and all other IT related matters.• Provided routine support and experience with Dell and HP desktops, HP laptops, tablets and thin clients, Windows XP and Server 2003, BES, Blackberry support, Exchange 2003/2007 Active Directory, DHCP, DNS, VPN, Microsoft Office 2000/XP//2003/2007/2010, hardware and software troubleshooting and network troubleshooting.• Configured and Support Windows Mobile, Blackberry Mobile, and Apple Smart devices.

United States

• Manage user licenses.• Troubleshooting and resolving hardware and software issues on commercial and residential clients computers.• Supported Mobile OS: iPhone, Windows Mobile, Android, and Blackberry of commercial and residential customers.• Developed and designed the City of Franklin web presence.• Research new hardware and software for upgrading and incorporation of existing and new equipment.• Assisted in the implementation and development of computer user policy.• Assisted client base with personal web space issues to include, FTP upload, mobile applications, web based file browsers, publishing, HTML and CSS coding issues.• Utilized in house ticketing systems to track client support issues.• Provide user Tier 2 support via telephone and email to client mobile device users.• Assisted with the creation and implementation of user documentation for the mobile solutions support team.• Provided experience with Windows XP and Vista, Windows 7 desktops and laptops from Dell, HP, Toshiba, Gateway, and Acer, diagnostic of hardware and software issues, virus removal, computer parts installation, and data recovery.

Master Of Science - Ms, Educational/Instructional Technology

Bachelor Of Science (Bs), Arts, Entertainment, And Media Management

A.S., Digital Arts

Graduated with Course Directors Award for 2005