Cedric Previtali Email & Phone Number

London, Gb

Amsterdam, North Holland, Nl

Strand, England, Gb

I launched and developed Global support department & Enterprise data management Team as well as managing the relationship with our key Global Hospitality IT partners. • Strategic IT partner management• Introduced new partners (Hardware in the UK and Global first line support) • Project scoping and budgets• Incident & problem management• Continuous improvement plans,• Team development (Project management, User acceptance testing (UAT), ITIL) Key achievements• Significantly reduced global OPEX• Negotiated global pricing agreement with our key hospitality partners • Introduced first line support partner 24 hours globally improving service • Introduced new Hardware provider in the UK improving quality while reducing costs • Introduced Workplace by Facebook to Soho House & Co to improve global internal communication

Austin, Texas, Us

I was the communication focal point with Oracle customers. I maintained inter-departmental and region wide communication as to the status of the account. I owned the overall relationship with the customers.• Regular dealings with customer senior management, • Manages around 100 accounts SME and MAC within the UK and Ireland Markets, • Regular account review with MAC accounts as per client request, • Quarterly catch up call or meeting with SME accounts, • Define and deliver Customer Service Improvement plan if/when needed, Key achievements • Successfully changed perception and improved services for key growing accounts, • Securing further revenue for Oracle / Micros Inc by working closely with the sales team • Improved old debt with key accounts

I held numerous position in Operations with Novotel in the UK between FOH and F&B. My last position was in Novotel London Greenwich.Key achievements• Award for the “Best Overall performance” in 2009 amongst the UK ACCOR properties• Best Customer Satisfaction within the Estate (UK Region) for 3 consecutive years (Medallia customer survey)• Top 40 London Hotel on Trip advisor for 3 consecutive years• Managed department Heads as well as teams of up to 70+

Issy-Les-Moulineaux, Ile-De-France, Fr

At the end of my Business degree, I decided to join the pre opening & opening teams of the Sofitel Montreal for about a year. I joined a team of 5 top managers which evolved to an organisation encompassing 250+ full time employees A great experience to kick start my career.

During my Business Degree in Hospitality, I decided to broaden my horizon by joining an NGO in Hanoi- Vietnam for 4 months. My duty was to train and coach Vietnamese foster Teenagers to the art of occidental restaurant service, wine and overall culinary arts. We then placed the students to 5 star hotels in Hanoi or South East Asia.