General Secretary of the association/FFA club (300+ members)

- Acquisition management and campaign reports (SEA, Affiliation and SEO)- Optimization of the customer experience and e-shop merchandising- Product sourcing and inventory management- Production of orders, after-sales service and social networks management.

- Managed the Microsoft Home Use Program for EMEA (Program Manager) and worked on the Microsoft Store business- Key focus on ensuring maximum customer satisfaction and meeting client expectations- Responsible for owning key facets of the client relationship including daily and executive contact, revenue growth, support, site performance and new program implementation and adaptation (online operational and marketing activities like affiliation)- Work with internal teams to evaluate… Show more - Managed the Microsoft Home Use Program for EMEA (Program Manager) and worked on the Microsoft Store business- Key focus on ensuring maximum customer satisfaction and meeting client expectations- Responsible for owning key facets of the client relationship including daily and executive contact, revenue growth, support, site performance and new program implementation and adaptation (online operational and marketing activities like affiliation)- Work with internal teams to evaluate and enhance site design, layout, content and navigation with a focus on customer usability, functionality, experience and ultimately revenue generation- Responsible for delivering against revenue targets.• Managed successful international launches of Office 2013 (January 2013) and Office 2016 (October 2015) products• Team of the Year in 2013, Team of the Quarter in Q4 2016 and Client Ovations in Q3 2015. Show less

- Created training assets for Windows 8 launch @Retail and trained demonstrators | Client: Auchan- Developed training materials for smartphones and tablets’ familiarization (multi-OS) | Client: Orange Business Service (Telco).

- Detected new opportunities, prospected and developed sales | Reporting- Brought daily help and support to HUP customers and partners- Collaborated with the sales teams | Internal training and communication- Worked with the Office Product Manager for Enterprises to increase Office sales and deployment.

- Launched the French Microsoft official online shop- Managed the content: product catalogue & merchandising- Animated the e-commerce website with an editorial calendar | Promotional campaigns | Site optimization (A/B testing)- Optimized the demand generation with the corporate site and products’ websites | Implemented and grew an Affiliation Program- Managed the relationships with the main partner/MOR (Arvato), 3rd party agencies (SEM) and Microsoft teams (US, EMEA… Show more - Launched the French Microsoft official online shop- Managed the content: product catalogue & merchandising- Animated the e-commerce website with an editorial calendar | Promotional campaigns | Site optimization (A/B testing)- Optimized the demand generation with the corporate site and products’ websites | Implemented and grew an Affiliation Program- Managed the relationships with the main partner/MOR (Arvato), 3rd party agencies (SEM) and Microsoft teams (US, EMEA, FR).• Managed successful launches of 150+ products including key launches like Windows 7, Office 2010 and Xbox Kinect• Built local partnerships with specific offers to drive incremental traffic and revenue (MSN, MACIF, SFR)• Organized the coordination of all internal divisions (Windows, Office, Hardware…) and created reporting communication. Show less

- Organized a training seminar for Orange salesmen | Created training tools | Followed up the coaching campaign- Took part in the French launch of Internet Explorer 8 Beta 2 | Created Web pages | Built Partners’ Readiness- Developed marketing and communication tools for Windows Vista.

- Implemented the French Consumer Preference Campaign (CPC): managed the creation of a campaign website www.jemesimplifielavie.com | the creation of CPC corners for the etail partners, Fnac, Cdiscount, RueduCommerce and Pixmania- Built awareness on product: took part in seminars of information as speaker | Audience : Consumer and IT Professionals- Organized and took part in training seminars for demonstrators, retail salesmen- Developed marketing and commercial tools, POS for the… Show more - Implemented the French Consumer Preference Campaign (CPC): managed the creation of a campaign website www.jemesimplifielavie.com | the creation of CPC corners for the etail partners, Fnac, Cdiscount, RueduCommerce and Pixmania- Built awareness on product: took part in seminars of information as speaker | Audience : Consumer and IT Professionals- Organized and took part in training seminars for demonstrators, retail salesmen- Developed marketing and commercial tools, POS for the launch of Windows Vista Service Pack 1- Organized the World Cup Demo Competition for the French sub. Show less

Sales Executive for gift vouchers, in the remote sale service:- Developed customer loyalty of a small business portfolio- Contacted clients by phone | Followed up and managed customer orders.

Sales Executive for gift vouchers, in the sector of work’s council, charity market and public sector:- Maintained relationships with existing customers and prospected for new clients through phoning, meetings and trade shows- Followed up and managed customer orders and commercial propositions- Managed the CRM tools | Updated databases.Assistant Marketing Manager:- Analyzed the market and the competitors- Created marketing and commercial tools- Implemented… Show more Sales Executive for gift vouchers, in the sector of work’s council, charity market and public sector:- Maintained relationships with existing customers and prospected for new clients through phoning, meetings and trade shows- Followed up and managed customer orders and commercial propositions- Managed the CRM tools | Updated databases.Assistant Marketing Manager:- Analyzed the market and the competitors- Created marketing and commercial tools- Implemented online/offline marketing campaigns | Mailings, emailings, print and Internet advertisings, participation in trade shows- Developed and launched new products. Show less