Cedric Scott, Mba Email & Phone Number

Mclean, Va, Us

Lead two hybrid back office title release teams, comprising both in-office and remote staff and contractors, responsible for efficiently processing 100k auto title releases monthly, ensuring strict compliance with state regulations and internal policies. Oversee day-to-day operations, including budget oversight, issue resolution, staff development, workflow optimization, KPI-driven effectiveness, and team morale. Manage business strategies and partnerships, oversee complaint resolution, trend identification, and continuous improvement through process and policy updates to enhance customer satisfaction.

Mclean, Va, Us

Self-contributor role focused on designing, executing, and monitoring business processes while utilizing Six Sigma and Business Process Management methodologies. Identified and remediated compliance defects and gaps through process and policy updates. Build relationships, through project management, to execute on tech, compliance, and customer experience initiatives. [transitioned to different role during reorganization]

Mclean, Va, Us

Managed and developed three teams that focused on various tasks of the loan modification process including auditing files for QA, contacting customers (Call Center), reviewing income documents, and closing modifications while driving continuous improvement in critical operational performance areas such as staffing, budget, morale, productivity, customer service, quality, compliance and customer satisfaction(NPS).

Mclean, Va, Us

Led the Reinstatement Contact Center, honing process expertise, leadership acumen, and change management skills in a fast-paced, high-pressure call center environment. Promoted to a managerial role, adeptly leveraging comprehensive call center metrics knowledge and effective people management, driving exceptional team performance and operational efficiency.

Mclean, Va, Us

Empowered management teams with comprehensive operational support, encompassing performance coaching, training initiatives, floor coverage, proficient manual report creation, data analysis, and meticulous call listening.

Mclean, Va, Us

Proficient call center phone agent specializing in negotiating payment arrangements with delinquent customers, conducting skip tracing, and collaborating with third-party vendors for collateral retrieval.

Master Of Business Administration - Mba, Marketing/Marketing Management, General

Mba, Sports And Entertainment Management

Bba, Marketing